Front of House Manager

The Friendly Toast; Burlington (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Friendly Toast is seeking a motivated and engaging restaurant manager to oversee daily operations. This role entails leadership responsibilities, ensuring high-quality customer service as well as hiring and training staff. The ideal candidate will thrive in a fast-paced environment and have a passion for exceptional dining experiences.

Benefits

40 hours of sick time each year

80 hours Paid Time Off

Medical, Dental, Vision and other benefits

401k plan with Employer Match

Flexible Schedule

Referral Program

Two paid holidays (Christmas and Thanksgiving)

Qualifications

• Experience in restaurant management, responsible for training and supervising staff.
• Strong customer service skills with a positive workplace culture focus.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Overseeing daily operations, managing staff, and ensuring customer satisfaction.
• Hiring and training employees, managing inventory, and ordering supplies.
• Collaborating with the kitchen team on menu development.

Skills

Leadership

Problem-solving

Communication

Job description

Description

The Friendly Toast is a unique “all day brunch and bar” restaurant with an eclectic, scratch-made menu. We pride ourselves on our safe and healthy workplace and our "come as you are" mentality. We believe in fun and flare, as much as we believe in passion and progress.

The Toast prides itself on work-life balance, starting with a 45-hour work week, where the bulk of work hours are between 7a.m. and 4p.m. Our managers receive 40 hours of sick time each year. We also offer 80 hours of accrued paid time off for the first two years, and 120 hours of accrued paid time off after three years.

The Friendly Toast is seeking engaging, motivated, problem-solvers who are ready to oversee daily operations and take on the responsibilities of a management role. We truly value our team members and have shown a high track record of promotion from within. If you love the hustle-and-bustle of restaurant life but are looking for a position with more leadership opportunities, this is the place for you!

Requirements

Key Responsibilities:

• Overseeing daily restaurant operations, including managing staff and ensuring high-quality customer service
• Hiring, training, and scheduling employees to ensure adequate coverage and optimal team performance
• Managing inventory, ordering supplies, and ensuring compliance with health and safety regulations
• Collaborating with the executive chef to develop and maintain a diverse, scratch-made menu that exceeds guest expectations
• Providing a welcoming and inclusive environment for all guests and team members
• Evaluating employee performance, providing feedback, and implementing performance improvement plans as necessary

Qualifications:

• Experience in restaurant management, including experience in hiring, training, and supervising employees
• Proven track record of providing exceptional customer service and fostering a positive workplace culture
• Strong communication, leadership, and problem-solving skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Knowledge of health and safety regulations and experience managing inventory and ordering supplies
• Passion for scratch-made food and commitment to providing an inclusive and welcoming environment for all guests and team members.

Working Conditions

• Hours may vary as managers must fill in for his/her employees or if emergencies arise.
• Ability to perform all functions at the restaurant level, including delivery when needed.
• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment as well as operating phones, computers, printers, and other office equipment.

Toast Perks

• 40 hours of sick time each year
• 80 hours Paid Time Off
• Medical, Dental, Vision and other supplementary benefits
• 401k plan options with Employer Match
• Flexible Schedule
• Referral Program
• Two paid holidays a year (Christmas Day and Thanksgiving Day)

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Friendly Toast is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.