Front of House Manager

Ponca City Development Authority; Braman (OK); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

100% Paid medical (KS and OK)

Optional dental, vision, life and 401K

Paid time off, maternity and funeral—F

Job summary

Ponca City Development Authority seeks a Front-of-House Supervisor to lead and train dining room staff, ensure strict cleanliness and opening/closing routines, and help manage budgets and guest services. You will oversee cash handling and conflict resolution while coordinating with the kitchen and other departments to deliver a seamless guest experience.

The role requires five years in a similar role or an education-plus-experience combination, plus the ability to work flexible shifts including

Qualifications

• Five years of experience in a similar role required or education plus experience considered in lieu.

Responsibilities

• Manage scheduling, training, and general supervision of front-of-house staff.
• Ensure opening and closing duties are completed accurately and cleanliness standards are met.
• Monitor adherence to budget and work toward financial targets.
• Anticipate food and beverage needs based on demand and events.
• Maintain up-to-date certifications and licenses related to alcohol service (ABLE).
• Collaborate with Back-of-House Manager to ensure smooth interdepartmental workflow and guest service.
• Provide quality assurance during peak hours to ensure products leave the service counter promptly and look presentable.
• Oversee cash handling and POS procedures for day and night shifts.
• Address guest complaints professionally to uphold high service standards.
• Communicate effectively and foster a positive, proactive work environment.
• Demonstrate delegation, multitasking, leadership by example, and team performance improvement.

Skills

Experience in similar role

Education

Education considered with experience

Job description

five years’ experience in a similar role. However, a combination of education and experience may be considered in lieu of these qualifications. Candidates must pass background and drug screening per Kaw Nation Gaming Commission regulations to obtain a gaming license (Medical Marijuana cards are accepted). Flexibility to work any shift as needed or assigned—\u201c—including weekends, evenings, and holidays—is required. Frequent lifting, occasionally in excess of 50lbs, bending, stooping, walking, and standing required.

Responsibilities and Duties:

• Manage scheduling, training, and general supervision of front-of-house staff.
• Ensure opening and closing duties are completed accurately and that cleanliness standards are consistently met.
• Monitor adherence to budget and work towards meeting financial targets.
• Anticipate food and beverage needs based on demand and upcoming events.
• Maintain up-to-date records of employee food handler certifications and alcohol serving licenses (ABLE).
• Collaborate with Back-of-House Manager to ensure seamless interdepartmental workflow and timely guest service.
• Provide quality assurance—especially during peak hours—ensuring all products leave the service counter promptly and meet presentation standards.
• Oversee balancing of cash drawers and point-of-sale (POS) system for both day and night shifts.
• Address guest complaints professionally, ensuring that high guests service standards are always upheld.
• Communicate effectively and listen actively to address concerns, keep team members informed, and foster a positive, proactive work environment.
• Demonstrate the ability to delegate tasks, multitask efficiently, lead by example, and positively influence team performance.
• Adhere to uniform requirements and maintain a professional appearance and demeanor while representing KGI.
• Follow all applicable state, federal, and tribal laws, regulations, and compliance requirements.

Disclaimer

The above statements are intended to describe the general nature and level of being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits:

• 100% Paid medical (valid in KS and OK)
• Optional dental, vision, life and 401K benefits (vision and dental valid in KS and OK)
• Paid time off, maternity and funeral leave, FMLA