Front of House Maître'D | Riviera Dining Group

RIVIERA DINING GROUP; Miami (FL); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

Riviera Dining Group is seeking a polished Maître D’ to lead front-of-house operations in a high-volume luxury dining environment in Miami. You will manage guest interactions, VIP and celebrity clientele, private events, seating, and service team performance to ensure exceptional guest experiences.

The role requires strong leadership, familiarity with OpenTable, Seven Rooms, and Resy, and a deep knowledge of menus and wine programs.

Qualifications

• 3–5 years of experience in high-volume, elevated dining in a major metropolitan market
• State-compliant food handling certificate
• Experience with online booking platforms including Seven Rooms, OpenTable, and Resy
• Strong leadership abilities with team management and training experience
• Detail-oriented with effective verbal and written communication skills

Responsabilités

• Maître D’ manages and leads daily front-of-house operations to ensure a warm, welcoming, and professional guest experience
• Oversee VIPs, private events, and celebrity clientele to build loyalty and recognition
• Lead and train the host team to provide seamless guest interaction and uphold MILA service standards
• Maximize seating efficiency using Seven Rooms, OpenTable, and Resy
• Maintain knowledge of menus, ingredients, cocktails, wines, pricing and service standards
• Handle guest requests and feedback with professionalism and attentiveness
• Manage inventory and assist with supply purchases
• Ensure compliance with sanitation, health regulations and company policies
• Attend team meetings and drive continuous improvement initiatives
• Collaborate with management and service staff to maintain positive guest relations

Connaissances

Leadership

FOH Operations

Guest Relations

Staff Training

Communication

Outils

OpenTable

Seven Rooms

Resy

Excel

Description du poste

WHO ARE WE?

Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.

Job Description

Position Overview

We are seeking a polished and experienced Maître D’ to lead front-of-house operations in a high-volume luxury dining environment. This role is responsible for managing guest interactions, VIP and regular clientele, private events, seating, and service team performance. The Maître D’ plays a critical role in ensuring exceptional guest experiences, seamless service flow, and operational excellence.

YOUR ROLE

• Maître D’ manages and leads daily front-of-house operations to ensure a warm, welcoming, and professional guest experience
• Oversee and interact with VIPs, private event guests, celebrity clientele, and international visitors to build loyalty and recognition
• Front of the house maître d’ leads and train the host team to provide seamless guest interaction and uphold MILA service standards
• Maximize seating efficiency using platforms such as Seven Rooms, OpenTable, and Resy
• Maintain full knowledge of all menus, menu ingredients, cocktail and wine programs, including pricing and service standards
• Handle guest requests and feedback with professionalism, grace, and attentiveness
• Manage inventory, menu supplies, and assist with supply purchases as needed
• Restaurant managers coordinate and communicate menu changes and operational updates to the service team
• Maintain and properly use all front-of-house equipment in accordance with company standards
• Maître D’ ensures compliance with state sanitation and health regulations, company policies, and service standards
• Attend team meetings, provide feedback, and support continuous improvement initiatives
• Work collaboratively with management and service staff to maintain positive co-worker and guest relations
• This is not an exhaustive list of job responsibilities

Requirements

• 3–5 years of experience in high-volume, elevated dining in a major metropolitan market
• State-compliant food handling certificate
• Experience with online booking platforms including Seven Rooms, OpenTable, and Resy
• Strong leadership abilities with team management and training experience
• Self-motivated, professional, performance-driven, and courteous
• Detail-oriented with effective verbal and written communication skills
• Ability to multi-task, manage time effectively, and compute basic arithmetic
• Ability to stand for up to 8 hours, reach, bend, stoop, and frequently lift up to 50 lbs
• Proficiency in computer applications such as Excel, Windows, and POS systems
• Ability to maintain confidentiality of company information and recipe data
• Flexible availability including nights, weekends, and holidays
• Team player with a positive attitude, strong interpersonal skills, and commitment to guest satisfaction

The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job. They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.