Front-of-House Leader: Guest Experience & Operations

Workstream; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Workstream is seeking a restaurant operations lead to oversee day-to-day activities, train staff, and ensure guests receive responsive, friendly service. You will help maintain food quality, cleanliness, and adherence to procedures while driving sales and operational excellence.

The role requires 3+ years in front-of-house, solid cash handling skills, and the stamina to work 40–50 hours weekly in a high-volume setting.

Qualifications

• Knowledge of service and food & beverage operations.
• 3+ years in front-of-house operations.
• Basic math skills and ability to operate a POS.
• Ability to stand for long periods (up to 10 hours).
• Ability to lift up to 50 pounds.
• Stamina to work 40–50 hours per week.

Responsibilities

• Oversee and coordinate day-to-day restaurant operations.
• Ensure guests receive friendly, courteous service at all times.
• Maintain food, recipes, portioning, and sanitation standards.
• Achieve sales, service, and cleanliness objectives through training.
• Comply with cash handling and reconciliation procedures.

Skills

Front-of-house ops

Cash handling

Staff training

Guest service

Tools

POS system

Job description

Workstream is seeking a restaurant operations lead to oversee day-to-day activities, train staff, and ensure guests receive responsive, friendly service. You will help maintain food quality, cleanliness, and adherence to procedures while driving sales and operational excellence.

The role requires 3+ years in front-of-house, solid cash handling skills, and the stamina to work 40–50 hours weekly in a high-volume setting.