FOH Manager

Monk's Bar and Grill; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Workstream is seeking a restaurant operations lead to oversee day-to-day activities, train staff, and ensure guests receive responsive, friendly service. You will help maintain food quality, cleanliness, and adherence to procedures while driving sales and operational excellence.

The role requires 3+ years in front-of-house, solid cash handling skills, and the stamina to work 40–50 hours weekly in a high-volume setting.

Qualifications

• Knowledge of service and food & beverage operations.
• 3+ years in front-of-house operations.
• Basic math skills and ability to operate a POS.
• Ability to stand for long periods (up to 10 hours).
• Ability to lift up to 50 pounds.
• Stamina to work 40–50 hours per week.

Responsibilities

• Oversee and coordinate day-to-day restaurant operations.
• Ensure guests receive friendly, courteous service at all times.
• Maintain food, recipes, portioning, and sanitation standards.
• Achieve sales, service, and cleanliness objectives through training.
• Comply with cash handling and reconciliation procedures.

Skills

Front-of-house ops

Cash handling

Staff training

Guest service

Tools

POS system

Job description

Oversee and coordinate the day to day operations of the business. Plan, organize, train, and lead as necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Duties & Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to 1947 Eatery and Taphouse recipes, portioning, cooking, and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed to ensure guest service standards and efficient operations.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests.
• Carry out restaurant marketing, advertising, and promotional activities and campaigns.

Qualifications:

• Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Must have the stamina to work 40 to 50 hours per week.

4344 E Towne Blvd, Madison, WI 53704, USA