Front of House Leader & Guest Experience Champion

Rockhillpumphouse; Rock Hill (SC); On-site; USD 40,000 - 50,000; Full time

Job summary

A local restaurant is seeking a Front of House Manager in Rock Hill, SC. The ideal candidate will manage staff, ensure high service standards, and handle guest complaints. They will also be responsible for training new hires and maintaining certification records. A High School diploma is required, and a Bachelor’s degree is preferred. Flexibility in schedule is essential, including weekends and holidays.

Qualifications

• Must have customer service experience in a restaurant setting.
• Need to be a certified coach for training new hires.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Manage front of house staff and ensure restaurant standards.
• Handle guest complaints effectively using HEAT process.
• Conduct training sessions and maintain records of certifications.

Skills

Customer service

Leadership

Attention to detail

Education

High School diploma or GED

Bachelor’s degree in hospitality management

Job description

A local restaurant is seeking a Front of House Manager in Rock Hill, SC. The ideal candidate will manage staff, ensure high service standards, and handle guest complaints. They will also be responsible for training new hires and maintaining certification records. A High School diploma is required, and a Bachelor’s degree is preferred. Flexibility in schedule is essential, including weekends and holidays.