Front of House Lead

Kings Card Club; Stockton (CA); Híbrido; USD 52 000 - 70 000; Tempo integral

Resumo da oferta

Kings Card Club is seeking a full-time Front of House Lead for our evening/night shift to work with the Front of House Manager, overseeing daily food and beverage operations and delivering guest service in a vibrant, upscale card club environment.

The role requires leadership, strong hospitality skills, and the ability to train staff, supervise FOH team, manage discounts and comps, and ensure accurate orders and payments across busy shifts.

Qualificações

• 2+ years of high-volume serving experience in restaurant, bar, or gaming.
• 1+ year in a lead or supervisory position.
• Experience with discounts and comps in hospitality or gaming preferred.

Responsabilidades

• Enter orders into the POS and coordinate with kitchen and bar for timely delivery.
• Follow service steps; maintain cleanliness and organization.
• Provide courteous, professional guest service and address concerns.
• Upsell daily specials and events to support revenue growth.
• Process payments and ensure smooth service each shift.
• Supervise front-of-house staff to maintain standards.
• Train new FOH team members and re-train as needed.
• Enforce responsible alcohol service per laws and club policies.
• Administer guest discounts and comps with accurate records.

Conhecimentos

Lead or Supervisory

High-volume serving

Upselling/Discounts & Comps

POS system

Formação académica

Food Handler’s Card Certification

ABC Training

RBS Certification

Ferramentas

POS system

Descrição da oferta de emprego

Description

Kings Card Club is seeking a full-time Front of House Lead for our evening/night shift!

SUMMARY

The Front of House Lead is expected to work alongside the Front of House Manager to oversee daily food and beverage operations and deliver exceptional guest service in a vibrant, upscale card club environment. As a Key Card Employee, this position assists in supervising front of house staff, maintaining service standards, resolving guest concerns, managing guest discounts and comps, and supporting efficient daily operations. This role also assists with team training and requires strong leadership, outstanding hospitality skills, and meticulous attention to detail.

***Night, weekend, and holiday availability is required.***

• 2+ years of high-volume serving experience (restaurant, bar, or gaming).
• 1+ year in a Lead or Supervisory position.
• Experience with discounts and comps in a hospitality or gaming environment is a plus.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES (OTHER DUTIES MAY BE ASSIGNED)

• Demonstrate a solid understanding of the food and drink menu; accurately enter orders into the POS system and coordinate with kitchen and bar staff to ensure timely and accurate delivery.
• Follow the Basic Steps of Service and maintain cleanliness and organization in all service and prep areas.
• Provide excellent customer service by being courteous, well-groomed, and professionally handling guest concerns (acknowledge, apologize, act).
• Promote daily specials, beverages, and events to enhance guest experience and support revenue growth through effective upselling.
• Accurately process payments and ensure efficient, smooth service throughout each shift.
• Provide operational oversight by monitoring dining and service areas for cleanliness, organization, and compliance with health and safety standards.
• Assist with scheduling, task delegation, and inventory management to support efficient daily operations.
• Supervise front-of-house staff to ensure performance standards are met and service expectations are upheld.
• Train all new FOH team members and lead re-training efforts as needed to maintain consistency and quality of service.
• Work closely with management, kitchen staff, and front-of-house teams to ensure smooth, cohesive, and efficient daily operations.
• Professionally address guest concerns or complaints, using good judgment to resolve issues effectively and escalating to management when necessary.
• Enforce responsible alcohol service in accordance with local liquor laws, gaming regulations, and club policies. Monitor guest behavior and intoxication levels; cut off service when
• Administer guest discounts and comps as a Key Card Employee, ensuring accurate application in accordance with club policies and maintaining detailed records for accountability.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Customer Service - Responds to requests for service and assistance; meets commitments; responds promptly to customer needs.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively.
• Teamwork – Works well with management and department heads; gives and welcomes feedback.
• Leadership - Exhibits confidence in self and others; gives appropriate recognition to others.
• Ethics - Treats people with respect; Upholds organizational values.
• Motivation - Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Quality - Monitors’ own work to ensure quality.
• Quantity - Completes work in a timely manner.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction.

SUPERVISORY RESPONSIBILITIES

Train, supervise and counsel all employees in the department. Ensure all services to members are conducted in a highly professional and efficient manner. Maintain and ensure a professional, safe working environment and attitude on the part of all employees in areas of responsibility.

Requirements

*Must be able to work nights, weekends, and holidays*

EDUCATION AND/OR EXPERIENCE

Minimum of 2 years of serving experience in a high-volume restaurant, bar, or gaming environment, including at least 1 year in a lead or supervisory role. Experience processing discounts and comps in a hospitality or gaming environment is preferred.

LANGUAGE SKILLS

Exceptional verbal, written and organizational skills. Ability to communicate effectively at all organizational levels.

MATHEMATICAL SKILLS

High School equivalent math knowledge required.

REASONING ABILITY

Must be able to demonstrate the ability to make good choices, be able to distinguish between positive and negative situations, and how to approach situations and resolve them.

CERTIFICATES, LICENSES, REGISTRATIONS

Food Handler’s Card Certification, ABC Training and RBS Certification (Responsible Beverage Service)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk; reach with hands and arms and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

EMPLOYMENT ELIGIBILITY VERIFICATION

As part of our commitment to a legal and compliant hiring process, Kings Card Club participates in the federal E-Verify program to verify the employment eligibility of all newly hired employees. Verification will be conducted during the onboarding process.