Front-of-House Guest Experience Lead — To-Go

Primantibros; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Primanti Bros in Market Square, Pittsburgh, is seeking a friendly Greeter / To-Go Specialist for a part-time, on-site role. You will welcome Fans, handle take-out and phone orders, and help ensure a smooth To-Go experience with attentive hospitality.

You will also balance cash, assist with seating, maintain cleanliness, and follow safety policies while delivering fast, courteous service to every guest.

Qualifications

• Ability to write and read the English language.
• Good communication skills, friendly, and people oriented.
• Enthusiastic, dependable, courteous, able to multitask.
• Possesses basic math skills.
• Able to operate POS system for transactions.

Responsibilities

• Maintains a cheerful, courteous disposition and a neat, clean, and professional image.
• Provides a warm and welcoming greeting to each Fan including opening the door whenever possible.
• Answers the phone with the correct greeting and within 3 rings.
• Handles take-out and call-in orders, rings order, packages in appropriate containers. Educates Fans on retail items and keeps greeting station and retail areas well stocked.
• Ensure an exceptional To-Go experience for every Fan, this may include delivering food to fans in our restaurant parking lot as needed.
• Seats Fans immediately in a table or booth that is comfortable for them, while following the Floor Chart.
• Uses a wait management system to manage the flow of the restaurant while on a Wait.
• Attends to Fans with small children – provides a Kid’s Pack, highchair, sling or booster as needed, or with any specific requests that would make them more comfortable.
• Checks restrooms for cleanliness and supplies every 20 minutes.
• Possesses proficient knowledge of the menu.
• Runs food from the Expo area and pre-buses tables as needed.
• Busses and cleans tables and booths as needed.
• Communicates Fan questions or concerns to Coaches as appropriate.
• Balances cash drawer as needed.
• Adheres to all safety and sanitation policies and procedures throughout shift.
• Completes the opening, shift change, and closing checklists found in multi-colored wall units as well as weekly and monthly cleaning tasks.
• Performs other duties as needed per Coach request.

Skills

English literacy

Communication skills

Multitask

Basic math

Tools

POS system

Job description

Primanti Bros in Market Square, Pittsburgh, is seeking a friendly Greeter / To-Go Specialist for a part-time, on-site role. You will welcome Fans, handle take-out and phone orders, and help ensure a smooth To-Go experience with attentive hospitality.

You will also balance cash, assist with seating, maintain cleanliness, and follow safety policies while delivering fast, courteous service to every guest.