Front of House Guest Experience Lead

Chick-fil-A; Arcadia (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Chick-fil-A The Shops at Santa Anita Mall is hiring a Front of House Team Member to greet guests, take orders, and deliver gracious service. The role emphasizes hospitality, accuracy, and a welcoming environment as part of our core values.

The starting wage is $20 per hour. Candidates should be at least 16 years old and able to stand, lift, and work varied shifts, including weekends and holidays. A team-oriented, positive mindset is essential.

Qualifications

• Must be at least 16 years of age.
• Ability to stand for extended periods, lift up to 50 pounds, and perform physically demanding tasks.
• Availability to work various shifts, including mornings, evenings, weekends, and holidays.
• Strong communication skills and a desire to learn and grow.
• Commitment to adhering to Chick-fil-A policies and procedures.
• Prior restaurant experience is preferred, but not required.

Responsibilities

• Deliver exceptional hospitality and ensure order accuracy.
• Maintain a welcoming environment and professional appearance.
• Support team members to ensure smooth service.

Skills

Attention to Detail

Hospitality

Teamwork

Communication

Efficiency

Adaptability

Proactivity

Quality Focus

Positive Attitude

Job description

Front of House Team Member - Starting Wage: $20 per hour

Job Description

Our Purpose Statement: At Chick-fil-A The Shops at Santa Anita Mall, we exist to build our legacy by creating moments of genuine care in every interaction.

Overview

The Front of House (FOH) Team Member is the face of our restaurant. The FOH Team Member is responsible for delivering exceptional hospitality, ensuring order accuracy, and maintaining a welcoming environment. Dedication to our B.E.S.T Core Values turns every transaction into a moment of genuine care and strengthens our legacy of care.

Primary Responsibilities - guided by our B.E.S.T. Core Values

B - Be Honorable: Uphold integrity in all actions, showing respect to guests, fellow Team Members, and the community

• Follow all cash handling, point-of-sale, and restaurant policies with integrity
• Treat every guest and Team Member with honor, dignity, and respect
• Maintain a professional appearance and adhere to all safety and health standards

E - Embrace Growth: Continuously learn, seek improvement, and adapt with a positive attitude

• Continuously learn our menu changes, POS systems, and hospitality behaviors
• Adapt quickly to new service technology and changing guest needs
• Seek and apply feedback to improve service speed and guest satisfaction scores

S - Serve with Heart: Demonstrate genuine care, hospitality, and a selfless desire to meet the needs of others

• Deliver “Second Mile Service” by anticipating guest needs
• Execute the “Core 4:” eye contact, smile, friendly tone, “My Pleasure”
• Collaborate selflessly with both FOH and BOH Team Members to ensure smooth service

T - Take Ownership: Be detail-oriented, act with a sense of urgency, and responsibly steward our resources and commitments

• Act with a sense of urgency to maintain low wait times for guests
• Take personal responsibility for the cleanliness of guest areas, front counter, and the restaurant as a whole
• Manage resources and supplies responsibly to minimize waste and ensure availability for guests

REQUIRED CORE COMPETENCIES

1. Attention to Detail
2. Hospitality-focused
3. Teamwork and Collaboration
4. Strong Communication
5. Efficiency and Speed
6. Adaptability
7. Proactive Work Ethic
8. Commitment to Quality
9. Positive Attitude

Eligibility Requirements

1. Must be at least 16 years of age
2. Ability to stand for extended periods, lift up to 50 pounds, and perform physically demanding tasks
3. Availability to work various shifts, including mornings, evenings, weekends, and holidays
4. Strong communication skills and a desire to learn and grow
5. Commitment to adhering to all Chick-fil-A policies and procedures
6. Prior restaurant experience is preferred, but not required.

This job posting is for an opportunity with Millen Legacy Group LLC doing business as Chick-fil-A The Shops at Santa Anita Mall. Millen Legacy Group LLC is an equal opportunity employer and does not discriminate in employment decisions based upon any status, classification, or factor protected by federal, state, or local law. Millen Legacy Group LLC will make reasonable accommodation(s) for qualified individuals with a disability and for sincerely held religious beliefs in accordance with all legal requirements.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.