Front of House Guest Experience Specialist

Chick-fil-A; Baltimore (MD); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Scholarship Opportunity

Good grade bonus

Meal privileges

Uniform provided

Job summary

A well-known restaurant chain in Baltimore is seeking outgoing and motivated Front Line Team Members. Responsibilities include greeting guests, taking orders, and delivering food promptly. Candidates must possess strong customer service and communication skills, work well in a team, and be able to lift up to 60 pounds. The position requires a flexible schedule, including weekends and holidays, and offers a starting wage of $16.00 to $18.00 per hour, with additional benefits such as scholarship opportunities and meal privileges.

Qualifications

• Must be able to work a flexible schedule, including evenings and weekends.
• Positive attitude and commitment to customer satisfaction.
• Must be able to lift 40 - 60 pounds consistently.

Responsibilities

• Greet guests enthusiastically.
• Take and fulfill orders accurately.
• Deliver food in a timely manner.
• Maintain cleanliness of the restaurant.

Skills

Customer service skills

Communication skills

Interpersonal skills

Ability to multi-task

Ability to work under pressure

Team collaboration

Fluency in English

Job description

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Full-time (starting at $18 / hour) and Part-time (starting at $16 / hour)

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House Team Member Responsibilities:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Qualifications and Requirements:

• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry XX-XX lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.