Nighttime Front of House Director

Chick-fil-A Restaurants; Cordova (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

IRA with company match

Paid time off

Flexible scheduling

Sundays off

Free meals

Job summary

Chick-fil-A in Cordova, TN, is seeking a proactive leader to manage daily operations, coach a high-performing team, and uphold Chick-fil-A’s renowned hospitality and service standards. You will drive scheduling, uphold food quality, and foster a positive, accountable culture on the dining floor.

You will lead by example in a fast-paced environment, ensuring consistent delivery of great food, memory-worthy guest experiences, and strong team development.

Qualifications

• Head coach mindset and accountability
• Strong character with a servant heart
• Ownership mindset: reliable, prepared, consistent
• Urgency in a fast-paced environment
• Ability to lead by example and uphold high standards
• Clear communicator who can motivate and develop others
• Detail-oriented with strong decision-making
• Lives Chick-fil-A values: Positivity, Growth, Ownership, Ambition, Leadership

Responsibilities

• Cultivate a culture of excellence with positive morale.
• Maintain high personal standards and push the team to exceed them.
• Stay on the floor, fill gaps, and stay engaged with operations.
• Create weekly schedules to set the team up for success.
• Manage callouts, fill gaps as needed, and ensure coverage.
• Ensure daily lineups, break plans and cleaning tasks are ready.
• Lead shifts with energy and purpose to deliver great food and genuine hospitality.
• Coach team members and hold the team accountable.
• Ensure food quality, cleanliness, and safety through checks.

Skills

Head coach mindset

Strong character

Ownership mindset

Sense of urgency

Lead by example

Clear communicator

Detail-oriented

Values alignment

Job description

What you’ll receive

We believe great people deserve to be taken care of. When you join our team, you can expect:

• Industry leading pay with opportunities for raises and performance bonuses**
• Health, dental, and vision insurance (with substantial employer contribution)
• IRA with up to a 3% company match
• Paid time off**
• Flexible scheduling and Sundays OFF
• Free break meals**
• Your first two uniforms and belt provided, plus annual uniform refreshes
• Scholarship opportunities
• Leadership coaching, ongoing training, and clear opportunities for growth
• A team that values respect, support, accountability, and having each other's backs

**Conditional based on restaurant performance and/or team member's tenure, role, and performance

What you’ll do

• Cultivate a culture of excellence while having a balance of positive morale. The team is challenged but happy
• Hold yourself to a standard even higher than you expect from your team
• Stay on the floor, fill gaps, utilize downtime and overall stay engaged with operations
• Make the weekly schedule for your team and ensure each week is setup for success
• Hold callouts accountable and fill gaps where necessary
• Ensure the team has their daily lineups, break plans and cleaning tasks ready
• Lead a team that leads shifts with energy and purpose
• Lead a team that delivers great food, genuine hospitality, and fast, accurate service
• Coach team members, and hold the team accountable
• Ensure food quality, cleanliness, and safety standards are met through daily and hourly checks, adjusting systems where necessary
• Communicate clearly and keep the team moving with urgency
• Hold shift huddles discussing goals and expectations
• Help bring our mission to life:Be Better. Be Second.

What we’re looking for

• A "head coach" mindset and holding yourself accountable first
• Strong character with a heart to serve others
• Ownership mindset—reliable, prepared, and consistent
• A sense of urgency in a fast-paced environment
• Ability to lead by example and uphold high standards
• Clear communicator who can motivate and develop others
• Detail-oriented with strong decision-making skills
• Someone who lives out our values: Positivity, Growth, Ownership, Ambition, and Leadership

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you.

If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc. The Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision. You will be a probationary team member whose performance will be evaluated over a 90 day trial period. If you meet expectations you will be offered an official position at the end of this period.

Chick-fil-A’s founder Truett Cathy liked to say “We aren't in the chicken business, we’re in the people business!” which is why the corporate mission of Chick-fil-A is to be the world’s most caring company. At Chick-fil-A we are all about meeting and exceeding our guests’ expectations when it comes to great food, genuine hospitality, fast and accurate service, and a clean and safe environment. We continue Truett’s legacy by investing in our customers’ lives and our community.