Front of House Captain

Roost; Longview (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Career growth opportunities

Team member meal discounts

Positive team environment

Job summary

Roost in Longview, TX is seeking a Front of House Captain to lead daily service and support a high-performing hospitality team. You’ll model exceptional guest care, supervise front-of-house teammates, and ensure smooth, organized operations across all shifts.

Through coaching, accountability, and hands-on leadership, you’ll maintain service standards, resolve guest concerns, and help create a welcoming atmosphere that drives guest satisfaction and repeat visits.

Qualifications

• Demonstrated ability to lead front-of-house teams.
• Strong communication and guest relation skills.
• Experience with cash handling and POS operations.

Responsibilities

• Lead and support the front-of-house team during each shift.
• Deliver prompt, friendly, attentive service to guests.
• Coach and develop team members while maintaining service standards.
• Assist with opening/closing procedures and shift checklists.
• Oversee cash handling, drawer accountability, and shift reconciliation.
• Support training and onboarding of new team members.
• Monitor dining room cleanliness and guest experience.
• Resolve guest concerns with hospitality-focused mindset.
• Communicate with kitchen and FOH teams to ensure smooth service.
• Ensure policies, food safety, and operational standards are followed.

Skills

Leadership

Communication

Guest service

Cash handling

POS system

Tools

POS system

Job description

At Roost, hospitality is at the heart of everything we do. As a Front of House Captain, you’ll lead by example, ensuring every guest receives exceptional service while supporting the success of your team. You’ll oversee daily front-of-house operations, coach Team Members, and help create a welcoming, organized, and efficient restaurant environment.

Working alongside the management team, you’ll be responsible for maintaining service standards, supporting Team Members, resolving guest concerns, and ensuring every shift runs smoothly. This role is ideal for someone who is passionate about hospitality, enjoys leading others, and thrives in a fast-paced environment.

Responsibilities

• Lead and support the front-of-house Team Members throughout each shift.
• Deliver exceptional hospitality by ensuring every guest receives prompt, friendly, and attentive service.
• Coach, motivate, and develop Team Members while leading by example.
• Assist with opening and closing procedures, including securing the restaurant and completing required checklists.
• Oversee cash handling procedures, drawer accountability, and shift reconciliation.
• Support training and onboarding of new Team Members.
• Monitor dining room cleanliness, organization, and overall guest experience.
• Address guest concerns professionally and resolve issues with a hospitality-first mindset.
• Communicate effectively with the kitchen and front-of-house teams to maintain smooth service.
• Ensure Team Members follow company policies, food safety, sanitation, and operational standards.
• Support Managers with shift execution, staffing, and daily operational priorities.
• Previous restaurant leadership experience is preferred.
• Strong leadership, coaching, and communication skills.
• Passion for hospitality and creating exceptional guest experiences.
• Ability to remain organized and make sound decisions in a fast-paced environment.
• Experience handling cash and operating a point-of-sale (POS) system.
• Dependable, professional, and able to lead by example.
• Open availability, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 25 pounds.
• Competitive pay
• Paid training
• Opportunities for career growth and advancement
• Team Member meal discounts
• A positive, team-oriented work environment