Front of House Associate

Children's Theatre Company; Minneapolis (MN); Hybrid; USD 23,000 - 28,000; Part time

Job summary

Children’s Theatre Company is seeking a Front of House Associate in Minneapolis, MN to provide friendly patron service, assist with seating, and manage concessions during performances.

You will operate Square, guide guests, and help maintain a safe, welcoming theatre environment while upholding the theatre’s anti-racist, anti-bias values.

Qualifications

• Demonstrated customer service skills and ability to work with diverse groups of people.
• CPR/AED/First Aid certification is preferred; training provided if needed.
• Willingness to work two weeknight performances and one weekend day during run.

Responsibilities

• Scan tickets and assist patrons with seating and wayfinding.
• Operate concessions lanes and gift shop transactions using the Square system.
• Maintain lobby, theatre, and concession areas and restock for next performance.

Skills

Collaboration

Communication

Coping under pressure

Critical Thinking

Customer Service

Decision Making

Detail-oriented

Inclusive

Professionalism

Tools

Square

When 2 Work

Paycom

Job description

# Front of House AssociateMINNEAPOLIS, MN 55404## OverviewSalary Range$17.79 HourlyPosition TypePart TimeEducation LevelNoneTravel PercentageNoneCategoryCustomer Service## Description**POSITION SUMMARY**The Front of House Associates provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run. Front of House Associates duties include scanning tickets, assisting patrons with seating and wayfinding and running concessions.This position reports to the Front of House Manager.**ESSENTIAL FUNCTIONS****Patron Services*** Assist in making sure the lobby, theatre, and concession stand are set up before patrons arrive* Provide friendly service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issue that arise before and during the performance* Work assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manor while making accurate transactions using the Square sales system* Assist in making sure that the patrons all leave the theatre safely post performance* Help clean the theatre and restock concessions and gift shop for the next performance* Represent Children’s Theatre Company at both internal and external events as requested* Attend trainings and meetings as required* Perform other duties as assigned by the House Manager and/or Performance Supervisor* Project the brand image of CTC through actions and behaviors at events and at the theatre**Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion*** Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies* Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community## Qualifications**Knowledge, Skills and Abilities*** Collaboration – Ability to work with others and be a positive team member contributing to a positive culture* Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing* Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations* Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems* Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction* Decision Making – Ability to make critical decisions while following company procedures* Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small* Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized* Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind**Physical Aspects**This role is periodically responsible for activities that require certain physical abilities. CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role. The more physically demanding aspects of the role are:* Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbs* Assisting patrons up and down stairs repeatedly in a darken environment* Standing for long periods of time**Experience*** Demonstrated customer service skills including working with diverse groups of people* Previous ushering experience in a non-profit or arts organization a plus, but not required**Computer Skills*** Ability to quickly learn and use institutional programs such as Square, When 2 Work and Paycom**Certificates & Licenses*** CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification* The position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certification**Other Qualities*** MUST be available for at least two weeknight performances and one weekend day during the run of all productions* Availability for weekday mornings are a plus* A commitment to ethical conduct in all respects of the work environment* A commitment to creating a just, equitable and inclusive work environment* A commitment to the protection of confidential information to which this position has access* Willingness to wear CTC Front of House uniform* Must be age 18 or older