Front of House Associate

The-Children; Minneapolis (MN); On-site; USD 19,000 - 28,000; Part time

Job summary

The Children’s Theatre Company in Minneapolis is seeking Front of House Associates to deliver excellent patron services and support operations during productions and events. You will scan tickets, guide guests to seats, and assist with concessions to ensure a safe, enjoyable experience for all attendees.

Strong customer service skills and the ability to learn Square, When2Work, and Paycom quickly are essential. Prior ushering in a nonprofit or arts setting is a plus.

Qualifications

• Demonstrated customer service skills including working with diverse groups of people.
• Previous ushering experience in a non-profit or arts organization is a plus.
• Ability to quickly learn and use Square, When2Work and Paycom.
• Must be age 18 or older.

Responsibilities

• Scan tickets and assist patrons with seating and wayfinding.
• Work concessions lanes and gift shop before, during intermission, and after shows.
• Help patrons leave the theatre safely after performances.
• Represent CTC at internal and external events and trainings.
• Project the brand image of CTC through actions and behaviors at events.
• Collaborate with staff to advance anti-racist/anti-bias practices.

Skills

Collaboration

Communication

Coping under pressure

Critical Thinking

Customer Service

Decision Making

Detail-oriented

Inclusive

Professionalism

Tools

Square

When2Work

Paycom

Job description

POSITION SUMMARYThe Front of House Associates provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run. Front of House Associates duties include scanning tickets, assisting patrons with seating and wayfinding and running concessions.This position reports to the Front of House Manager.ESSENTIAL FUNCTIONSPatron ServicesAssist in making sure the lobby, theatre, and concession stand are set up before patrons arriveProvide friendly service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issue that arise before and during the performanceWork assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manor while making accurate transactions using the Square sales systemAssist in making sure that the patrons all leave the theatre safely post performanceHelp clean the theatre and restock concessions and gift shop for the next performanceRepresent Children’s Theatre Company at both internal and external events as requestedAttend trainings and meetings as requiredPerform other duties as assigned by the House Manager and/or Performance SupervisorProject the brand image of CTC through actions and behaviors at events and at the theatreCollaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and InclusionEncourage and empower everyone to speak out against racist and/or biased workplace practices and policiesPositively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our communityKnowledge, Skills and AbilitiesCollaboration – Ability to work with others and be a positive team member contributing to a positive cultureCommunication – Ability to express oneself clearly in interactions with others and to understand what others are expressingCoping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situationsCritical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsCustomer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfactionDecision Making – Ability to make critical decisions while following company proceduresDetail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how smallInclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalizedProfessionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mindPhysical AspectsThis role is periodically responsible for activities that require certain physical abilities. CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role. The more physically demanding aspects of the role are:Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbsAssisting patrons up and down stairs repeatedly in a darken environmentStanding for long periods of timeExperienceDemonstrated customer service skills including working with diverse groups of peoplePrevious ushering experience in a non-profit or arts organization a plus, but not requiredComputer SkillsAbility to quickly learn and use institutional programs such as Square, When 2 Work and PaycomCertificates & LicensesCPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certificationThe position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certificationOther QualitiesMUST be available for at least two weeknight performances and one weekend day during the run of all productionsAvailability for weekday mornings are a plusA commitment to ethical conduct in all respects of the work environmentA commitment to creating a just, equitable and inclusive work environmentA commitment to the protection of confidential information to which this position has accessWillingness to wear CTC Front of House uniformMust be age 18 or older