Front of Hourse Manager

The Duplex; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

The Duplex in New York City is seeking a Front of House Manager to elevate our iconic bar’s guest experience. You will lead, mentor, and coordinate front-of-house operations to ensure a high-energy, guest-centric environment that reflects our storied past and ambitious growth plans.

We seek a dynamic leader who can coach staff, optimize profit and protect brand standards while expanding the Duplex experience to new locations. This is a high-impact, high-energy role with six-figure potential.

Qualifications

• Extensive bar operations knowledge including POS and cost management.
• Ability to coach and lead staff while aligning with owner’s vision.
• Strong problem-solving to identify blind spots and propose solutions.

Skills

Bar operations

POS systems

Upselling skills

P&L analysis

Leadership coaching

Team management

Guest experience

Job description

Now Hiring: Front of House Manager

The Duplex | 61 Christopher Street, New York City

We are not looking for someone who just wants a job. We want a unicorn.

The Duplex has been a cornerstone of New York City nightlife since 1951. Woody Allen, Joan Rivers, and Barbra Streisand found their footing on our stage. Pink performed here just this month. Marlon Brando once walked in for a few minutes and stayed for hours. The Duplex is one of the most storied venues in the history of New York City entertainment, and it is on a massive ascension.

We are bringing in a Front of House Manager who is not content to maintain what exists, but is viscerally hungry to be part of building something even greater. If you are someone who walks into a room and immediately sees what is missing, what could be better, and exactly how to get there, we want to hear from you.

The Opportunity

We are asking a great deal of the right person, and we intend to give a great deal in return. This role offers six-figure compensation with performance-based bonuses. What you invest in the business, we invest back in you. The relationship between your effort and your reward is direct and intentional.

The Duplex is a bar operation. There is no kitchen, no food service, no expo line. What we have instead is a lively, electric environment that carries an energy far larger than its square footage suggests. The Duplex, for the right person, offers a uniquely fast paced environment in a one-of-a-kind bar.

Beyond compensation, we are deeply invested in the professional growth of the person who holds this role. Previous managers have had opportunity to attend industry conferences and meet with mentors and coaches that are considered experts in their field.

The Duplex operates as a beloved brick and mortar institution in the heart of Greenwich Village and we are actively working on expanding the reach and bringing additional locations to major cities in the US and expand its reputation beyond just our NYC home base. The right person will grow alongside of that vision as we expand into the next chapter.

We also respect that you have a life outside of work. With adequate notice, we make time off work. Life is too short to spend a third of it somewhere that does not excite you. We are a fun, professional environment staffed by people who genuinely love New York nightlife culture, and we hire people who feel the same.

Who We Are Looking For

• Has an encyclopedic command of bar operations, including POS systems, liquor cost management, profit and loss analysis, and profit margin optimization.
• Understands upselling not as just a tactic to increase the bottom line, but can be used to guide guests toward something they did not know they wanted, to showcase what is new, what is seasonal and what to get excited about
• Can identify the blind spots in a business before they become problems, and arrives with solutions rather than just observations.
• Has a proven track record of measurable success in hospitality management, including the ability to increase sales, manage employees and make decisions independently that are aligned with the owner’s vision, even when no one is watching.
• Approaches leadership as a coach with the ability to be assertive without being an asshole.
• Is deeply collaborative and committed to understanding the owner's vision before asserting their own
• Can think about this business on a global scale. We are not just looking for someone who understands the local dynamics of running a brick and mortar venue. We are looking for someone who can help take the Duplex experience further and wider.
• Is a natural self-starter who operates with minimal supervision and does not require hand-holding to do exceptional work
• Takes the job seriously when on the clock, and has the wisdom and discernment to fully step away when they are not.
• Has the emotional intelligence to navigate difficult staff members, including those deeply entrenched in their own way of doing things, with sensitivity and patience, without ever losing confidence or authority in the process
• Has the rare ability to see organizational pitfalls from a distance and the courage to name them, even when the solution is uncomfortable.
• Will not be drawn into petty workplace politics and has the ability to remain professional and clear-headed even inside of a social and high-energy environment
• Is deeply committed to being fully present while on the job and therefore has no interest in drinking, engaging in substances or pursuing personal or romantic relationships with staff (Yes, we can't believe we have to say that either)