Front Line Manager - Insurance - P&C Claims 4A

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Richardson (TX); Hybrid; USD 34,000 - 43,000; Full time

Job summary

Genpact is seeking a Front Line Manager for Insurance - P&C Claims in a hybrid role within the United States. The position focuses on end-to-end management of automobile claims, with emphasis on policy interpretation, regulatory compliance, and stakeholder coordination.

The role requires leadership in a fast-paced, innovation-driven environment, with opportunities to leverage AI-driven processes and analytics to improve outcomes for policyholders and clients.

Qualifications

• Bachelor's degree in Actuarial Science
• Bachelor's degree in Economics
• Bachelor's degree in Finance
• Bachelor's degree in Risk Management and Insurance
• Master's degree in Statistics

Responsibilities

• Manage a high-volume low complexity claim from beginning to end.
• Investigate automobile accidents to determine the cause and liability, including reviewing police reports and conducting interviews with witnesses in some cases.
• Analyzing insurance policies and relevant laws and regulations to determine the scope of coverage related to automobile accidents.
• Negotiate repairs and settlements with claimants.
• Provide regular updates on automobile claims to policyholders, insured, claimant, and other members of the claims team.
• Assess damage to vehicles involved in accidents, including reviewing repair estimates, and determining the cost of repairs.
• Coordinate with internal and external stakeholders, such as claims adjusters and clients, to ensure that all activities related to automobile claims are conducted efficiently and effectively.
• Participate in departmental meetings and training sessions to stay informed about policy changes and new procedures.
• Maintain a high level of accuracy and attention to detail to ensure that all activities related to automobile claims are conducted ethically and in compliance with relevant laws and regulations.

Skills

Claims Management

Client Relations

Insurance

People Leadership

Property & Casualty Insurance

Quality Assurance

Regulatory Affairs

Education

Bachelors - Actuarial Science

Bachelors - Economics

Bachelors - Finance

Bachelors - Risk Management and Insurance

Masters - Statistics

Tools

AINS Certification (Intecap)

Azure DP-203 (Data Engineering)

Guidewire Certified Associate – InsuranceSuite

Azure Data Fundamentals

Power BI Data Analyst Associate

Job description

Position Overview

Front Line Manager - Insurance - P&C Claims

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Job Description

• Manage a high-volume low complexity claim from beginning to end.
• Investigate automobile accidents to determine the cause and liability, including reviewing police reports and conducting interviews with witnesses in some cases.
• Analyzing insurance policies and relevant laws and regulations to determine the scope of coverage related to automobile accidents.
• Negotiate repairs and settlements with claimants.
• Provide regular updates on automobile claims to policyholders, insured, claimant, and other members of the claims team.
• Assess damage to vehicles involved in accidents, including reviewing repair estimates, and determining the cost of repairs.
• Coordinate with internal and external stakeholders, such as claims adjusters and clients, to ensure that all activities related to automobile claims are conducted efficiently and effectively.
• Participate in departmental meetings and training sessions to stay informed about policy changes and new procedures.
• Maintain a high level of accuracy and attention to detail to ensure that all activities related to automobile claims are conducted ethically and in compliance with relevant laws and regulations.

Qualifications

• Bachelors - Actuarial Science
• Bachelors - Economics
• Bachelors - Finance
• Bachelors - Risk Management and Insurance
• Masters - Statistics

Certifications

• Associate in Insurance (AINS) - IntecapIntecap
• Azure Data Engineering (DP-203) - MicrosoftMicrosoft
• Guidewire Certified Associate- InsuranceSuite Analyst - Elysium AcademyElysium Academy
• Microsoft Azure Data Fundamentals - MicrosoftMicrosoft
• Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft

Required Skills

• Claims Management
• Client Relations
• Insurance
• People Leadership
• Property & Casualty Insurance
• Quality Assurance (QA)
• Regulatory Affair Management

Language Proficiency

• English
• Proficient - C2

Job Location

Additional Job Location -

Job Type

Regular

Master Skill List

Insurance - P&C Claims

Remote Type

Hybrid

Work Shift

Day Job (United States of America)

Compensation

The approximate annual base compensation range for this position is: 34,200 to 42,500 USD

Location Restriction

Los Angeles California-based candidates are not eligible for this role

About the Offer

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Company Values

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and inte