Front Line Manager - F&A - I2C 4B

BrightClaim; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Genpact is hiring a Front Line Manager - F&A - I2C to oversee cash collection operations, dispute balancing, and stakeholder governance across regions. You will lead a team, drive process improvements, and ensure timely communication with internal departments to resolve issues.

The role requires strong accounting foundations, advanced Excel skills, and German language proficiency. This is a remote position with global reach, offering opportunities to scale AI-enabled finance solutions.

Qualifications

• Bachelor's degrees in accounting, commerce, economics or finance.
• Master's in finance preferred or equivalent.
• Strong analytical and numerical skills with attention to detail.

Responsibilities

• Balance cash related to collections and disputes.
• Interact with customers via calls and emails to collect past-due amounts.
• Lead governance calls with Country/Regional Financial Managers.
• Drive process improvements (Lean Six Sigma) and issue resolution.
• Ensure SLA/KPI tracking and effective backup structures.

Skills

Accounting

AR (Accounts Receivable)

ARM (Accounts Receivable Management)

Data Analytics

Data Visualization

Lean Six Sigma

People Leadership

Education

Bachelor's - Accounting

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Finance

Tools

Excel

ACCA

CIMA

Blackline

SAP S/4HANA

Job description

Front Line Manager - F&A - I2C

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

Balance Cash related to collections and dispute management, implement & enforce to strategy. Interaction with end customers via Calls and Emails for collecting past due amount. Meeting collections numbers/targets (monthly/ quarterly/ yearly) Customer and Country/Regional Stakeholder Relationship Management through e-mail and conference calls. Dispute Balancing related to invoice, cash and collection issues. Lead and participate in conference calls with Country / Regional Financial Managers. Participate in governance meetings at country / region level. People management: ensure team members are meeting the deliverables and keep them motivated. Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects) Timely and effective communication with internal departments for issue resolution Should have understanding on all outcome-based reports, should be able to drive daily and weekly cash and Collections target. Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash. Control and support all specialists in respective functions. Analyse different processes KPI’s from Customer Relationship Management system or provided by Process Control to guarantee SLA’s or propose process improvements, Analyze performance of the team members to ensure that all necessary tasks are completed in accordance with specifications and deadlines. Drive people related agenda (target settings, appraisal process, building talents) Ensure proper backup structure and succession planning. Training and development of the team Leading the agenda of issue solving and monthly meetings Review escalation tickets, assisting the team when either they cannot fulfil SLA’s or have any problem. Lead and participate in conference calls with Country / Regional Financial Managers. Participate in governance meetings at country / region level.

Qualifications -

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications -

ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills -

Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Client Relations, Collections Management, Data Analytics, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership

Language

German (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

F&A - I2C

Remote Type -

Remote

Work Shift -

Standard (Romania)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.