Front-Line Loss Prevention & Customer Service II

TJX; San Rafael (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Referral bonuses

Medical/dental/vision

Job summary

TJ Maxx in San Rafael, CA is seeking an on-site Loss Prevention Associate to deter theft and support store safety. You will stand at the front of the store or in a department, greet customers, and escalate incidents to management using official radio communications.

A strong customer-service mindset helps protect people and the brand. We value 0–2 years of retail or security experience and expect reliable, independent performers who can handle the shift rhythm, follow policy, and collaborate

Qualifications

• Strong verbal and written communication skills.
• Sound decision making abilities and initiative.
• Ability to manage workload and time effectively.
• Ability to stand for long periods of time.
• 0-2 years retail or security experience.

Responsibilities

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management

Skills

Verbal communication

Written communication

Decision making

Initiative

Time management

Stand for long

Retail experience

Security experience

Job description

TJ Maxx in San Rafael, CA is seeking an on-site Loss Prevention Associate to deter theft and support store safety. You will stand at the front of the store or in a department, greet customers, and escalate incidents to management using official radio communications.

A strong customer-service mindset helps protect people and the brand. We value 0–2 years of retail or security experience and expect reliable, independent performers who can handle the shift rhythm, follow policy, and collaborate