Front-Line Auto Damage Estimator & Claims Coordinator

Invisible Touch Inc; Bedford (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Year-round work

Single-location shop

Direct technician interactions

Hands-on team

Job summary

Invisible Touch Inc. in Bedford, MA is seeking an Auto Damage Appraiser to handle the front end of every repair: inspecting the vehicle, writing the estimate, and managing the insurance claim so both the customer and the shop floor know exactly what’s been approved before work begins.

You’ll be the first person to assess a vehicle after an accident, the one writing the number the customer and their insurer both see, and the point of contact when hidden damage turns up mid-repair and a supplement

Qualifications

• Experience writing collision estimates using CCC One, Mitchell, or similar.
• Knowledge of collision repair procedures and pricing.
• Massachusetts license or willingness to obtain one; valid driver’s license.
• Strong written and verbal communication for customers and adjusters.

Responsibilities

• Perform full-vehicle damage assessments, including damage not visible from outside.
• Write itemized, insurance-ready repair estimates covering parts, labor and materials.
• Coordinate directly with insurance adjusters on claim approval and supplemental damage.
• Communicate scope, timeline and cost clearly to customers before work begins.
• Document damage with photographs and written notes at intake and at each repair stage.
• Work closely with technicians to confirm completed work matches the approved estimate.
• Keep customers informed of timeline changes as parts and approvals come in.

Skills

Attention to detail

Communication skills

Estimate writing

Team collaboration

Education

Massachusetts auto damage appraiser license

Valid driver’s license

Tools

CCC One

Mitchell Estimating

Job description

Invisible Touch Inc. in Bedford, MA is seeking an Auto Damage Appraiser to handle the front end of every repair: inspecting the vehicle, writing the estimate, and managing the insurance claim so both the customer and the shop floor know exactly what’s been approved before work begins.

You’ll be the first person to assess a vehicle after an accident, the one writing the number the customer and their insurer both see, and the point of contact when hidden damage turns up mid-repair and a supplement