Front‑Facing Security & Guest Services Officer

DSI Security Services; Coatesville (Chester County); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Vision Insurance

Medical Insurance

Job summary

DSI Security Services in West Chester, PA is hiring dependable Security & Guest Services Officers to protect clients, employees, and the public. This customer-service-forward, front-facing role emphasizes visible presence, patrols, reporting, and professional conduct to maintain a safe environment.

You’ll engage one-on-one with visitors, enforce client policies, complete timely reports, and participate in training while upholding DSI standards of integrity and accountability.

Qualifications

• Valid driver's license and reliable personal transportation.
• Professional attitude and strong customer service skills.
• Ability to maintain a safe and secure environment.
• Strong communication and observation skills.
• Minimum 18 years of age
• High school diploma or equivalent
• Valid driver's license preferred
• Reliable transportation and means of communication
• Basic to intermediate computer skills
• Strong customer service mindset with professional appearance and demeanor
• Effective written and verbal communication skills
• Ability to conduct routine foot patrols, moderate lifting, and work in all weather conditions
• Must meet all preemployment requirements
• Current CPR/AED/First Aid Certification preferred; must be willing and able to obtain certification if not currently certified.

Responsibilities

• Maintain a safe and secure environment through visible presence and routine patrols
• Provide professional, customer-focused service in a forward-facing environment
• Engage in one-on-one interactions with visitors, employees, and clients while enforcing site policies
• Observe, report, and respond to hazards, incidents, and suspicious activity
• Demonstrate keen observation skills and situational awareness at all times
• Follow DSI policies, client requirements, and post-specific instructions
• Interact professionally with clients, visitors, employees, and the public
• Complete required reports and documentation accurately and timely
• Participate in training and comply with DSI safety procedures and manuals
• Maintain steady movement throughout shift, including foot patrols and monitoring assigned areas

Job description

DSI Security Services in West Chester, PA is hiring dependable Security & Guest Services Officers to protect clients, employees, and the public. This customer-service-forward, front-facing role emphasizes visible presence, patrols, reporting, and professional conduct to maintain a safe environment.

You’ll engage one-on-one with visitors, enforce client policies, complete timely reports, and participate in training while upholding DSI standards of integrity and accountability.