Customer-Facing Security & Guest Services Officer

DSI Security Services; Westtown (Chester County); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Vision Insurance

Medical Insurance

Job summary

DSI Security Services is seeking dependable Security & Guest Services Officers to join our West Chester team. This role emphasizes customer service-forward security in a front-facing setting, with duties including patrols, reporting, and enforcing site policies.

Qualified candidates will have a high school diploma or equivalent, a valid driver’s license (preferred), and strong communication and observation skills. Competitive pay and benefits accompany this position in West Chester, PA.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Valid driver’s license preferred.
• Reliable transportation and means of communication.
• Strong customer service mindset with professional appearance.
• Effective written and verbal communication skills.

Responsibilities

• Maintain a safe and secure environment through visible presence and routine patrols.
• Provide professional, customer-focused service in a forward-facing environment.
• Engage in one-on-one interactions with visitors, employees, and clients while enforcing site policies.
• Observe, report, and respond to hazards, incidents, and suspicious activity.
• Demonstrate keen observation skills and situational awareness at all times.
• Follow DSI policies, client requirements, and post-specific instructions.
• Interact professionally with clients, visitors, employees, and the public.
• Complete required reports and documentation accurately and timely.
• Participate in training and comply with DSI safety procedures and manuals.
• Maintain steady movement throughout shift, including foot patrols and monitoring assigned areas.

Skills

Customer service mindset

Communication skills

Observation skills

Security awareness

Professional demeanor

Education

High school diploma or equivalent

Job description

DSI Security Services is seeking dependable Security & Guest Services Officers to join our West Chester team. This role emphasizes customer service-forward security in a front-facing setting, with duties including patrols, reporting, and enforcing site policies.

Qualified candidates will have a high school diploma or equivalent, a valid driver’s license (preferred), and strong communication and observation skills. Competitive pay and benefits accompany this position in West Chester, PA.