Front End Team Leader: Customer Service & Operations

Wegmans; City of Niagara Falls (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Higher premium pay rates for overtime,

Health care benefits

401(k) retirement plan

Scholarship program

LiveWell Employee & Family program

Job summary

Wegmans in New York seeks an entry-level leader to coordinate and oversee daily customer service operations across day and night shifts, acting as a liaison among teams and departments throughout the store.

You will lead and develop a team of customer service associates, ensuring they have the tools and resources to succeed, and participate in store projects that reinforce Wegmans' values and standards.

Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills

Responsibilities

• independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for opening/closing the store as part of a varied weekly schedule
• Partner with department management to prioritize and delegate tasks and ensure Front End/customer checkout operations run efficiently, monitoring business and customer traffic to reduce wait times
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, championing Wegmans values and standards
• React quickly to operational challenges, partnering with store leadership to problem solve
• Participate in and/or lead special store projects across the store to enhance company culture

Skills

Customer service

Multi-tasking

Computer skills

Job description

Wegmans in New York seeks an entry-level leader to coordinate and oversee daily customer service operations across day and night shifts, acting as a liaison among teams and departments throughout the store.

You will lead and develop a team of customer service associates, ensuring they have the tools and resources to succeed, and participate in store projects that reinforce Wegmans' values and standards.