Front END Team Leader

Giant Eagle, Inc.; Rootstown Township (OH); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Paid personal/sick time

401(k) retirement savings plan

Bonus potential

Paid bereavement

Vacation

Paid holidays

Job summary

Giant Eagle, Inc. seeks a Front End Team Leader to oversee Front End, Cash Office, and Service Desk operations. You will direct staff, order materials, and implement initiatives to grow the business while meeting customer needs and maximizing profits.

Lead with integrity and promote respect and inclusion in daily operations. The role emphasizes coaching Team Members, maintaining service levels, and ensuring accurate records and compliance with regulations.

Qualifications

• Experience in retail leadership or supervisory roles; store leader recommendations considered an asset.
• Strong knowledge of department products and customer service standards.
• Demonstrated ability to Coach Team Members and manage performance.

Responsibilities

• Interview, select, and train Team Members; direct work and evaluate productivity.
• Maintain budget, inventory, and store safety; ensure cash controls and record-keeping are accurate.
• Oversee Front End operations including service levels at registers and service desk.

Skills

Retail leadership

Team training

Customer service

Interpersonal communication

Education

High school diploma

Job description

Job Summary

Our Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing initiatives to simulate growth of the business while meeting customer requirements and maximizing profits. Leaders are accountable for the operating performance of both departments at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback — identify opportunities for development and coach for success.

Job Description

Experience Required: Retail work experience or Store Leader recommendation

Experience Desired: Retail leadership or supervisory experience; Successful performance as a Peer Trainer, in-store champion, or other similar role; Demonstrated product knowledge relevant to department; Satisfactory performance and discipline record

Education Desired: High school diploma or equivalent

Certification or Licensing Required: Food Safety

Lifting Requirement: Up to 50 pounds

Age Requirement: At least 18 years of age

Job Responsibilities

• Your principal, main, major or most important duty includes one or some combination of the following tasks:
• 1. interview, select and train Team Members;
• 2. direct the work of Team Members;
• 3. appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status;
• 4. handle Team Member issues including, but not limited to complaints;
• 5. discipline Team Members;
• 6. plan the work;
• 7. distribute or assign the work among Team Members;
• 8. provide for the safety and security of Team Members or the store;
• 9. manage the budget for your department or location;
• 10. manage inventory for your department or location; or
• 11. monitor or implement compliance measures
• Oversee the entire operation of the Front End. Responsible for service levels at the registers, SCO's and service desk. Also, maintaining conditions in the parking lot, lobby and front end of the store.
• Direct the customer flow to ensure service requirements are met.
• Manage inventories of front end racks: gum, candy, GM panels, coolers, newspapers, magazines, cigarettes, and supplies to meet customers' needs and maximize profits.
• Audit cash controls according to established procedures to identify and prevent cash losses.
• Maintain accurate department records to ensure documentation of activities is available.
• Makes sure all government regulations are followed: alcohol, tobacco, WIC etc.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.

The hiring range for this position is $20.25-$27.00 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location.

Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays.

• health, vision, and dental insurance
• personal/sick paid time
• 401(k) retirement savings plan
• bonus potential
• paid bereavement
• vacation
• paid holidays