Front END Lead Trainee

Giant Eagle, Inc.; Altoona (PA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401(k) retirement savings plan

Bonus potential

Paid bereavement

Vacation

Paid holidays

Job summary

Giant Eagle, Inc. in Altoona, PA is seeking a Front End Lead who will be pivotal in building loyalty, improving guest throughput, and ensuring accurate sales capture across all lanes by providing strong leadership on the front end.

This Lead will ensure the front end runs efficiently, safely, and securely to maximize Team Member and guest satisfaction. This role requires 1 to 3 years of experience and a high school diploma or equivalent; annual certification is required.

Qualifications

• Experience: 1 to 3 years.
• Education: High school diploma or equivalent.
• Annual certification required.

Responsibilities

• Maintain consistent coverage of all Self Checkout activities and ensure sales are captured while delivering guest service.
• Direct traffic flow for speedy checkout; open additional checkout options and assist cashiers as needed.
• Create and manage daily schedules and control sheets for efficiency and compliance; plan breaks.
• Own Front End lines of business (gift cards, candy, etc) as assigned.
• Take ownership of Front End when Leader is off duty; act as point person.
• Complete daily compliance activities (AML, scale/PIN pad checks, WIC).
• Order Front End supplies and manage costs.
• Train and coach Front End Team on efficiency, service culture, and loss prevention.
• Support Front End Leader with special projects or champion assignments.

Skills

Front End leadership

Guest service orientation

Cash handling

Education

High school diploma or equivalent

Job description

Job Summary

The Front End Lead role will be vital in building loyalty, improving Guest throughput, and ensuring the accurate capture of all sales on all lanes by providing a consistent presence and leadership of the Front End. This Lead will ensure the front end is running efficiently, safely, and securely to maximize Team Member and guest satisfaction. This Lead role is in support of the Front End Leader and may have other tasks as assigned. Annual certification required.

Job Description

Experience Required: 1 to 3 years

Education Desired: High school diploma or equivalent

Lifting Requirement: Up to 50 pounds

Age Requirement: At least 21 years of age

Job Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed. .
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC). .
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
• Support Front End Leader with special project or “champion” assignments.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.

The hiring range for this position is $14.00– $14.125 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location.

• health
• vision
• dental insurance
• personal/sick paid time
• 401(k) retirement savings plan
• bonus potential
• paid bereavement
• vacation
• paid holidays