Front End Supervisor: Lead Service & Team Growth

Burlington; Town of Queensbury (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Associate discount

Medical, dental, and vision coverage

Paid time off

401(k)

Job summary

Burlington Stores seeks a Full-Time Customer Service Supervisor in New York to join the store leadership team, overseeing front-end operations, merchandising, and human resources. This role focuses on driving sales, delivering exceptional service, and building strong teams.

You will train and coach associates, promote safety, recruit and onboard new staff, and collaborate with management to meet store goals. Competitive pay and a comprehensive benefits package accompany the role.

Qualifications

• At least 1 year of supervisory experience within retail (off-price/big box or specialty) environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays.
• Ability to move/handle/lift 40 lbs. or more and stand for extended periods.

Responsibilities

• Supervise all store functions and associates as Manager on Duty.
• Maximize sales through training, development, and coaching of direct reports.
• Promote safety for customers and associates by adhering to guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive community relations through company programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.
• Reinforce Asset Protection strategies to prevent shortages.

Skills

Supervisory experience

Interpersonal skills

Full-time availability

Customer service

Job description

Burlington Stores seeks a Full-Time Customer Service Supervisor in New York to join the store leadership team, overseeing front-end operations, merchandising, and human resources. This role focuses on driving sales, delivering exceptional service, and building strong teams.

You will train and coach associates, promote safety, recruit and onboard new staff, and collaborate with management to meet store goals. Competitive pay and a comprehensive benefits package accompany the role.