Front End Supervisor: Customer Service & Operations

Hannaford; City of Kingston (NY); On-site; USD 26,000 - 38,000; Full time

Job summary

Hannaford Supermarkets in Kingston (1261 Ulster Ave) is seeking a Front End Supervisor to oversee checkout operations and deliver excellent customer service. You will supervise staff, ensure policy compliance, and coordinate front-end activities.

Applicants should have a high school diploma or equivalent, strong communication and leadership skills, and the ability to perform cashier duties as needed. This role emphasizes safety, efficiency, and teamwork.

Qualifications

• A high school graduate or equivalent preferred.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Ability to lead and manage a team with interpersonal and organizational skills.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.

Responsibilities

• Train department associates by certified trainers.
• Maintain communication across the store via front end channels.
• Ensure sanitation and safety standards are followed.
• Adhere to policies and support safety standards.
• Coordinate equipment repairs and maintain a safe work area.
• Supervise front end operations, transactions, and asset protection.
• Understand labor, scheduling, and inventory needs.
• Assist in performance appraisals and service observations.
• Perform cashier and service desk duties as needed.
• Assist in special projects and supervisor-directed tasks.

Skills

Store operations & merchandising

Communication & customer service

Leadership & team management

Interpersonal & organizational skills

Problem solving

Learning agility

Minimum age requirement

Education

High school diploma or equivalent

Job description

Hannaford Supermarkets in Kingston (1261 Ulster Ave) is seeking a Front End Supervisor to oversee checkout operations and deliver excellent customer service. You will supervise staff, ensure policy compliance, and coordinate front-end activities.

Applicants should have a high school diploma or equivalent, strong communication and leadership skills, and the ability to perform cashier duties as needed. This role emphasizes safety, efficiency, and teamwork.