Front End Specialist - Growth-Driven Retail Pro

Ollie's Bargain Outlet; Kansas City (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

20% Associate discount on all Ollie’s

Strong career growth & talent develop.

Vast array of voluntary benefits

Job summary

Ollie’s Bargain Outlet is looking for a Front End Specialist to assist customers and maintain the store’s front-end operations. You’ll help with greeting, ringing up purchases, refunds, and training new Front End Specialists, while staying knowledgeable about promotions and donations.

The role emphasizes customer service, merchandising, and front-end maintenance, requiring a friendly attitude and reliable teamwork across shifts.

Qualifications

• Minimum of 6 months’ retail experience in a mid-size to large retail service-oriented business preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Ability to communicate effectively.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Outstanding interpersonal and listening skills.
• Must have a positive attitude and the ability to interact well with customers and Associates.

Responsibilities

• Greet and acknowledge every customer as they enter and exit the store and as they approach the front end.
• Accurately and efficiently operate the register.
• Approve refunds for other Associates up to a specified dollar amount.
• Assist with training new Front End Specialists.
• Be knowledgeable of all promotions and advertisements to ensure that customer questions can be answered and to assist with selling product; support Ollie’s Army and other donation programs throughout the year.
• Maintain a neat and organized front end work area.
• Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
• Communicate customer needs to Team Leaders when necessary.
• Maintain the cleanliness of the overall store.
• Complete any additional responsibilities and/or duties as assigned.

Skills

Retail experience

Flexible schedule

Effective communication

Sound judgment

Confidentiality

Attention to detail

Time management

Industry terms

Interpersonal listening

Positive attitude

Job description

Ollie’s Bargain Outlet is looking for a Front End Specialist to assist customers and maintain the store’s front-end operations. You’ll help with greeting, ringing up purchases, refunds, and training new Front End Specialists, while staying knowledgeable about promotions and donations.

The role emphasizes customer service, merchandising, and front-end maintenance, requiring a friendly attitude and reliable teamwork across shifts.