Front End Sales Manager

Massage Envy; Mishawaka (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive base pay + bonuses/commiss

Dental, vision, disability and life保险

Paid time off

Employee referral bonus

Employee Assistance Program

Flexible schedule

Product and service training

Free massage, skincare, or stretch 서비스

40% off all products

Job summary

Massage Envy University Park Mall in Mishawaka, IN is seeking a dynamic Sales Manager who will coach the Wellness Advisor team, drive front-line sales, and convert guests into members while delivering outstanding customer experiences.

You will set daily, monthly, and quarterly sales goals, work with the Clinic Manager, schedule to optimize guest flow, and uphold our standards of service, integrity, and excellence while fostering a positive, supportive team culture.

Qualifications

• Excellent sales, communication, and customer-centered skills
• Must be able to work under pressure and meet sales goals
• Proficient computer skills

Responsibilities

• Execute a full-circle sales process
• Meet and exceed sales goals as established by the Clinic Manager
• Conduct tours with new guests to build rapport to facilitate sales
• Be knowledgeable about services, products, and pricing
• Emphasize and enforce objectives of the clinic with the sales team
• Manage schedule to accommodate guests with the intent to grow our membership base
• Assists with maintaining a clean, safe, and inviting environment
• Assumes responsibility for developing selling skills
• Other duties as assigned

Skills

Sales skills

Leadership

Communication

Customer service

Goal-oriented

Computer skills

Job description

Where Better Careers Begin!

Massage Envy University Park Mall, Mishawaka, IN

Are you a natural leader who loves to inspire others to succeed?

At the Massage Envy University Park Mall franchise, we support you to be your best. At the same time, you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

Job description

We are seeking a highly energetic individual with strong sales skills who thrives in a team environment and is focused on delivering an exceptional customer experience. This position is the "front line" or the "first impression" of what our members and guests see when they visit our clinic. As a Sales Manager, you will lead and coach the Wellness Advisor team in all sales and service-related matters. Sales Managers will work closely with each Wellness Advisor to create daily, monthly, and quarterly sales goals in the areas of need for the business. You will meet regularly with your Clinic Manager to assess the current team and business needs and outline action steps for continuous growth. As part of the management team, it is vital to create and maintain an open-door environment where all parts of the business can come to you with questions or concerns and know they will be addressed or handled with respect and tact. As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is to convert guests to members, retain members, drive retail sales, and deliver an amazing experience.

Job Requirements:

• Excellent sales, communication, and customer-centered skills
• Goal-oriented with an ability to achieve sales targets
• Must have strong, effective communication skills in person, on the phone, and via email
• Must be able to work under pressure and meet sales goals
• Must have proficient computer skills

Responsibilities:

• Execute a full-circle sales process
• Meet and exceed sales goals as established by the Clinic Manager
• Conduct tours with new guests to build rapport to facilitate sales
• Be knowledgeable about services, products, and pricing
• Emphasize and enforce objectives of the clinic with the sales team
• Manage schedule to accommodate guests with the intent to grow our membership base
• Assists with maintaining a clean, safe, and inviting environment
• Assumes responsibility for developing selling skills
• Other duties as assigned

Individual Accountabilities & Expectations:

• Contribute to a culture of excellence in performance, compliance, and the consistent demonstration of our values.
• Know and adhere to company and franchisor policies, procedures, processes, code of conduct, and the highest standards of personal behavior and living our values of Authenticity, Integrity, and Excellence.
• Maintain a visible leadership presence to ensure performance, operational compliance, and cultural standards are upheld.
• Manage through unusual events to keep operations to standard.
• Manage with integrity, honesty, and knowledge that promote our culture, values, and mission
• Must be able to work days/evenings and weekend hours

Perks & Pay:

• Competitive base pay of $17 per hour plus bonuses and commissions
• Dental, vision, long and short-term disability and life insurance plans available
• Paid time off
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare, or stretch service every other month
• 40% off all products

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching, and supporting a team
• Can have tough conversations professionally and constructively
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring community that strives to celebrate individuality and share knowledge

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”)