FRONT END/RELIEF ASST DEPT LEADER

The Kroger Co.; Lynnwood (WA); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Paid time off

Counseling benefits

Employee discounts

Tuition reimbursement

Career growth

Descripción de la vacante

The Kroger Co. in Lynnwood, WA is seeking a Customer Service Associate to support store leadership, drive friendly checkout experiences, and help manage daily operations. The role emphasizes core values like respect, integrity, inclusion, and safety, with opportunities to grow within a large grocery network.

You will guide cashiers, uphold policies, handle customer concerns, and participate in incident reporting and training areas to keep the store welcoming and efficient.

Formación

• High school diploma or GED required with cashier experience or related retail experience.
• Minimum 18 years of age (19+ in some states).
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Must be willing to work weekends regularly.
• May travel occasionally on a rare basis.
• Maintain confidentiality of store information.
• Accuracy and attention to detail in all tasks.
• Ability to organize and prioritize tasks/projects.
• Valid driver’s license required.
• CPR/first aid certification is a plus.

Responsabilidades

• Deliver and encourage other associates to deliver excellent customer service.
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases.
• Provide peer coaching for all cashiers following best practices.
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements.
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required.
• Monitor the 15-minute chart and schedule.
• Promote and follow Company initiatives.
• Respond to verbal customer comments/complaints/requests.
• Complete customer incident and associate incident/accident report forms.
• All store management work with associates to manage all common associate areas to reflect 'Our People Are Great'.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Conocimientos

Customer service

Cashier experience

Fast-paced environment

Weekend availability

Attention to detail

Organizational skills

Valid driver’s license

Educación

High school diploma or GED

18+ years of age

Descripción del empleo

Job Description

Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
• Monitor the 15-minute chart and schedule
• Promote and follow Company initiatives
• Respond to verbal customer comments/complaints/requests
• Complete customer incident and associate incident/accident report forms
• All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma or general education degree (GED) plus a minimum of six months of cashier experience and one-two years related retail experience; or combination of relevant education and experience.
• Minimum 18 years of age/19 in Idaho and Alaska
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis
• Ability to travel independently on a rare basis
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Valid driver's license
• CPR/first aid certification

Desired

• Knowledge of company policies, procedures, and organizational structure

About Us

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we’re proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page !