FRONT END/RELIEF ASST DEPT LEADER

Kroger; Caldwell (ID); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Employee discounts

Flexible scheduling

Career growth

Job summary

Kroger Co. in Caldwell, Idaho is seeking a customer service oriented store associate to support department management, deliver fast checkout service, and uphold the company values of respect, integrity, and safety.

This role involves coaching cashiers, ensuring compliance with policies, and assisting with store operations to create an inviting shopping environment. The position requires a high school diploma or GED, cashier experience, and the ability to work weekends in a fast-paced retail

Qualifications

• High school diploma or GED required with six months cashier experience and one–two years of related retail experience.
• Minimum 18 years of age (19 in Idaho) and ability to pass a drug test.
• Ability to work weekends and in a fast-paced environment; strong organizational skills and confidentiality.
• Valid driver’s license and CPR/first aid certification may be required per location.
• Knowledge of company policies, procedures, and organizational structure.

Responsibilities

• Deliver excellent customer service and support management when needed.
• Assist customers with checkout and maintain fast, friendly service.
• Provide peer coaching for cashiers following best practices.
• Maintain compliance with policies, safety guidelines, and labor agreements.
• Respond to customer issues and assist with cashier duties as required.
• Monitor scheduling and 15-minute chart; support store operations.
• Handle customer comments, complaints, and requests; document incidents as needed.

Skills

Cashier experience

Customer service

Fast-paced environment

Education

High School Diploma or GED

Job description

Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
• Monitor the 15-minute chart and schedule
• Promote and follow Company initiatives
• Respond to verbal customer comments/complaints/requests
• Complete customer incident and associate incident/accident report forms
• All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma or general education degree (GED) plus a minimum of six months of cashier experience and one-two years related retail experience; or combination of relevant education and experience.
• Minimum 18 years of age/19 in Idaho and Alaska
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis
• Ability to travel independently on a rare basis
• Maintain confidentiality
• Ability to organize/prioritize tasks/projects
• Valid driver's license
• CPR/first aid certification
• Knowledge of company policies, procedures, and organizational structure

Job Info

• Job Identification 237259
• Job Category Store Operations
• Posting Date 11/06/2026, 05:23 PM
• Locations 10861 Highway 20/26, Caldwell, ID, 83605, US

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through your industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!