Front End Ops Manager: Stock Ownership & Flexible Schedules

Food City; Church Hill (DE); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Ownership Plan

Weekly pay via direct deposit

Life and disability insurance

Medical plan with wellness benefits

Dental plan

Paid holidays

Paid vacations

Associate offers

Job summary

Food City is seeking a Front End Supervisor to lead the checkout area and ensure fast, courteous service while maintaining security and accuracy in cash handling. You will supervise cashiers, fuel associates, and clerks, monitor safes and deposits, and enforce company policies.

Maintain front-end housekeeping and ensure compliance with state and federal laws. The role requires on-site work, 18+ years old, and strong ability to follow instructions and interact with diverse staff.

Qualifications

• Must be 18 years of age or older.
• Ability to meet standard Physical and Mental demands.
• Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks and have constant contact/interaction with various levels of individuals on a daily basis.
• Ability to attend on-site work during scheduled shifts to adhere to company time and attendance policies.

Responsibilities

• Promote and maintain efficient and courteous service to customers at all times to ensure that the No more than two customers waiting in line policy is followed.
• Supervise and monitor the total functions of the front end.
• Supervise and monitor all cashiers, courtesy clerks, and fuel associates.
• Supervise and monitor the computer room operator and coordinate lane pick-ups.
• Maintain security of safe and change funds.
• Count safe during scheduled shifts.
• Know and enforce security policies and procedures for store safes and keep safes locked at all times.
• Accountable for security of all safe combinations, keys, and numbers entrusted to you at all times.
• See that all cash, deposits and pick-ups are properly handled.
• Cash and approve checks and monitor check cashing and tendering procedure making sure they are correctly followed.
• Promote use of ValuCard.
• Monitor and enforce coupon handling procedures.
• Monitor supply usage.
• Promote and maintain good housekeeping on the front end including cleaning check stands, store fronts, shopping carts, and parking lot.
• Know and enforce company dress code policies including proper use of name tags.
• Ensure that all funds are maintained and secured.
• Follow policies regarding rental equipment.
• Know, follow and enforce laws and company procedures regarding sale of age-restricted products, WIC, and EWIC.
• Maintain and enforce all policies for Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards/EWIC/Tax Exempt.
• Assist in maintaining proper inventory levels in customer service and candy racks.
• Follow and enforce procedures for two-party checks, payroll checks, and related fees.
• Follow and enforce policies on banking and armored car services.
• Follow procedures for sale of Money Transfers, Money Orders, Postage Stamps, etc.
• Ensure front end associates take breaks and lunches as scheduled.
• Verify funds received from bank as per policy and armored car services.
• Answer and facilitate all incoming phone calls.
• Know, follow, and enforce all company policies regarding child labor laws.
• Assist in giving produce tests to authorized cash register operators weekly.
• Assist in keeping checkout lines moving as fast as possible.
• Assist cashiers in unloading bottom of shopping carts.
• Know, follow, and enforce AML and MSB compliance.
• Other duties may be assigned as needed.

Skills

Customer service leadership

Cash handling

Policy compliance

On-site attendance

Job description

Food City is seeking a Front End Supervisor to lead the checkout area and ensure fast, courteous service while maintaining security and accuracy in cash handling. You will supervise cashiers, fuel associates, and clerks, monitor safes and deposits, and enforce company policies.

Maintain front-end housekeeping and ensure compliance with state and federal laws. The role requires on-site work, 18+ years old, and strong ability to follow instructions and interact with diverse staff.