Front End Opening Team Lead - Downtown Store

City Market Co-op; Burlington, Northern (VT, KY); Hybrid; USD 23,000 - 33,000; Full time

Job summary

City Market Co-Op is seeking a Front End Team Lead who will guide the Front End team while ensuring a positive customer experience. The role requires strong communication and customer service skills, with prior retail experience preferred and a drive to learn!

Join a community-owned cooperative that champions local foods and fair pricing, and help shape the future of City Market Co-Op for members and shoppers across Vermont.

Qualifications

• Two years of cash handling/supervisory experience OR three years of customer service experience.
• High School diploma or GED preferred.
• Proficiency in Microsoft Office Suite preferred.

Responsibilities

• Direct Front End employees to ensure prompt, friendly, courteous customer service.
• Oversee the opening and/or the closing of the store, and follow established procedures.
• Ensure accurate Front End cash and coin handling, including verifying amounts, daily deposit, and sending/receiving coin orders.
• Perform routine Front End tasks such as processing the daily deposit and opening of the store.
• Maintaining a clean, organized, and professional work area.
• Interacting with and helping customers; duties include answering questions and assisting with member applications.
• Compliance with established City Market procedures and practices regarding operations, sales, safety, and security.
• May be required to perform other related duties as assigned.

Job description

Description

Starting Wage: $20.53/hour

Department: Front End

Reports To: Front End Management

Location: All City Market Locations

Union Position UE Local 203: Non-exempt, Grade 6

Summary

City Market Co-Op is seeking a Front End Team Lead who will assist in leading the Front End team while maintaining a positive customer experience. This position requires strong communication and customer service skills, ideally with prior experience in customer service or retail and/or a drive to learn!

Do you have an interest in local food systems and providing a wide variety of local, organic, and conventional products at a fair price to the community? Want to shape the future of City Market Co-Op?

If you are interested in working for a community-owned business and playing an active role in our vibrant local food system, then we would love to hear from you!

Day-to-Day Duties

• Direct Front End employees to ensure prompt, friendly, courteous customer service.
• Oversee the opening and/or the closing of the store, and follow established procedures.
• Ensure accurate Front End cash and coin handling, including verifying amounts, daily deposit, and sending/receiving coin orders.
• Perform routine Front End tasks such as processing the daily deposit and opening of the store.
• Maintaining a clean, organized, and professional work area.
• Interacting with and helping customers; duties include answering questions and assisting with member applications.
• Compliance with established City Market procedures and practices regarding operations, sales, safety, and security.
• May be required to perform other related duties as assigned.

Qualifications

• Two years of cash handling/supervisory experience OR three years of customer service experience required.
• High School diploma or GED preferred.
• Proficiency in Microsoft Office Suite preferred.
• Knowledge of natural and conventional foods and the food industry helpful.

Benefits

Store discounts; free fitness classes, award-winning Wellness Program; Employee Assistance Plan; paid volunteer time; affordable & comprehensive medical, dental, vision, life, disability insurances; paid time off; 401k with 6% match; spending accounts & more!