Front End Manager

Jetro Restaurant Depot; Virginia Beach (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid Time Off (PTO)

Six paid company holidays

Tuition reimbursement program

Job summary

Jetro Restaurant Depot is seeking a Front-End Manager to oversee daily front-end operations, manage staff, and ensure accurate transaction processing in a fast-paced retail environment. The role focuses on cash handling, customer service, and adherence to company standards to support store performance.

The position requires strong leadership, problem-solving, and organizational skills, with an emphasis on maintaining high customer service levels and efficient front-end procedures.

Qualifications

• Experience in front-end, retail, or customer service operations.
• Strong cash handling and transaction accuracy skills.
• Experience leading or managing a team in a fast-paced environment.
• Proven problem-solving and organizational abilities.

Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing.
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes.
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues.
• Supervise and manage front-end staff to ensure adherence to policies and performance expectations.
• Ensure high levels of customer service at all times.
• Review trends related to shrink and cash variances to address concerns.
• Coordinate front-end processes including scheduling and coverage.
• Support implementation and enforcement of front-end procedures and internal controls.
• Maintain a clean, organized, and compliant front-end environment.

Skills

Front-end operations

Cash handling

Team leadership

Customer service

Problem solving

Organizational skills

Excel proficiency

Tools

Microsoft Excel

Job description

Job Summary

The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.

Job Details

The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.

Key Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues
• Supervise and manage front-end staff to ensure adherence to company policies and performance expectations
• Ensure high levels of customer service are maintained at all times
• Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern
• Coordinate front-end processes including scheduling, workflow execution, and coverage
• Support implementation and enforcement of front-end procedures and internal controls
• Maintain a clean, organized, and compliant front-end environment

Qualifications

• Previous experience in front-end, retail, or customer service operations
• Strong understanding of cash handling procedures and transaction accuracy
• Experience leading or managing a team in a fast-paced environment
• Strong problem-solving and organizational skills
• Ability to manage multiple priorities effectively
• Basic proficiency in Microsoft Excel or similar tools

Preferred Qualifications

• Experience managing front-end or cash room operations
• Familiarity with audit standards and operational controls
• Background in high-volume retail or wholesale environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility and plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
• All benefits are subject to eligibility requirements and plan terms

Job Ref #: 23d85fd9-3cfd-4b1c-8dc8-6177ccd1fbac

Date Posted: 2024-12-16