Front End Manager

ZippyApp Talentral Corp.; Covington (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

ZippyApp Talentral Corp. in Covington, TN seeks a Front End Manager to lead front-end operations, supervise cashiers and service staff, and uphold cash control procedures.

You will ensure efficient checkout, maintain cleanliness, train team members, and enforce policies while delivering a positive shopping experience. Strong leadership and communication are essential.

Qualifications

• Experience supervising front-end staff in retail.

Responsibilities

• Supervise and monitor all front-end operations, including cashiers, courtesy clerks, and customer service personnel.
• Assist in coordinating lane coverage, register pick-ups, and front-end workflow to maintain efficient checkout operations.
• Maintain security and accountability of safes, tills, change funds, keys, combinations, and company assets.
• Count and balance safes during scheduled shifts according to procedures.
• Ensure all cash handling, deposits, pickups, and banking procedures are completed accurately and securely.
• Promote customer participation in the Naifeh's program.
• Monitor and enforce coupon handling procedures.
• Monitor front-end supply usage and inventory levels.
• Maintain housekeeping standards throughout the front end, including checkout stands and storefronts.
• Enforce dress code and name tag policies.
• Follow policies regarding rental equipment and customer service transactions.
• Enforce laws regarding alcohol and tobacco sales; WIC/EWIC processing; various payment methods.
• Assist in maintaining inventory for front-end merchandise and customer service items.
• Ensure breaks and meals are scheduled for front-end associates.
• Answer calls professionally and efficiently.
• Support check-out operations and help keep lines moving.
• Assist customers and associates to ensure a positive shopping experience.
• Perform additional duties as assigned by management.
• Lead and motivate a team in a fast-paced retail environment.
• Strong communication, cash handling, organizational, and customer service skills.

Job description

Front End Managers are responsible for overseeing all front-end operations to ensure exceptional customer service, efficient checkout performance, and compliance with company policies and procedures. This position supervises front-end associates, maintains cash control and security, and helps create a clean, organized, and customer-focused shopping environment.

Requirements/Responsibilities

Supervise and monitor all front-end operations, including cashiers, courtesy clerks, and customer service personnel.Assist in coordinating lane coverage, register pick-ups, and front-end workflow to maintain efficient checkout operations.Maintain security and accountability of all safes, tills, change funds, keys, combinations, and company assets.Count and balance safes during scheduled shifts according to company procedures.Ensure all cash handling, deposits, pickups, and banking procedures are completed accurately and securely.Approve and monitor check cashing, tendering, and refund procedures in accordance with company policy.Promote customer participation in the Naifeh's program.Monitor and enforce company coupon handling procedures.Monitor front-end supply usage and inventory levels.Maintain excellent housekeeping standards throughout the front end, including:Clean checkout stands and customer service areasClean storefronts and entrance areasEnsure adequate cart availability at all timesEnforce company dress code and name tag policies.Follow and enforce all company policies regarding rental equipment and customer service transactions.Know, follow, and enforce all federal, state, and local laws regarding:Alcohol and tobacco salesWIC/EWIC processingDebit/Credit/EBT/Gift Card transactionsTax exempt purchasesAssist in maintaining inventory levels for front-end merchandise, candy racks, and customer service items.Follow and enforce procedures for money orders, money transfers, lottery tickets, postage stamps, coin machines, and other customer service transactions.Ensure all front-end associates receive scheduled breaks and meal periods.Answer and direct incoming telephone calls professionally and efficiently.Assist with weekly produce identification tests for authorized cash register operators.Support checkout operations by assisting cashiers and helping keep checkout lines moving efficiently.Assist customers and associates as needed to ensure a positive shopping experience.Perform additional duties as assigned by management.Ability to lead and motivate a team in a fast-paced retail environment.Strong communication, cash handling, organizational, and customer service skills required.