Front End Leader — Retail & Service Excellence

Food City; Chattanooga (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan

Weekly Pay Checks with Direct Deposit

Job summary

Food City is seeking a Front End Supervisor to lead the customer service team and ensure a fast, friendly checkout experience. You will supervise cashiers, courtesy clerks, fuel associates, and the front end operations while maintaining security and adherence to policies.

Responsibilities include enforcing the "No more than two customers waiting" policy, handling safe deposits, banking procedures, and promoting Money transfers and loyalty programs. Prior retail supervisory experience preferred.

Qualifications

• Must be 18 years of age or older
• Ability to meet standard Physical and Mental demands
• Ability to understand and follow verbal and/or written instructions, perform routine tasks and interact with various levels daily
• Ability to attend on-site work during scheduled shifts to adhere to company time and attendance policies

Responsibilities

• Promote and maintain efficient and courteous service to customers at all times to ensure that the “No more than two customers waiting in line” policy is always followed.
• Supervise and monitor the total functions of the front end.
• Supervise and monitor all cashiers, courtesy clerks, and fuel associates.
• Supervise and monitor the computer room operator and coordinate lane pick-ups.
• Maintain security of safe and change funds.

Skills

Customer service

Front end supervision

Cash handling

Tools

Cash registers

Job description

Food City is seeking a Front End Supervisor to lead the customer service team and ensure a fast, friendly checkout experience. You will supervise cashiers, courtesy clerks, fuel associates, and the front end operations while maintaining security and adherence to policies.

Responsibilities include enforcing the "No more than two customers waiting" policy, handling safe deposits, banking procedures, and promoting Money transfers and loyalty programs. Prior retail supervisory experience preferred.