Front End Leader: Customer Experience & Ops (Flexible)

Food City; Chilhowie (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan

Weekly Pay Checks

Job summary

Food City in Chilhowie, VA is seeking a Front End Supervisor to ensure efficient and courteous customer service and to oversee cashiers and front-end operations. The role includes supervising fuel and video associates, the computer room operator, and coordinating lane pick-ups.

You will be responsible for safe handling of funds, deposits, and check processing, enforcing security policies, and ensuring compliance with rules on alcohol, tobacco, and WIC as applicable.

Responsibilities

• Promote and maintain efficient and courteous service to customers at all times.
• Supervise and monitor the total functions of the front end.
• Supervise and monitor all cashiers, courtesy clerks, fuel, and video associates.
• Supervise and monitor the computer room operator and coordinate lane pick-ups.
• Maintain security of safe and change funds.
• Count safe during scheduled shifts.
• Know and enforce security policies and procedures for store safes. Keep safes locked at all times.
• Accountable for security of all safe combinations, keys, and numbers entrusted to you at all times.
• See that all cash, deposits and pick-ups are properly handled.
• Cash and approve checks and monitor check cashing and tendering procedure making sure they are correctly followed.
• Promote use of ValuCard
• Monitor and enforce coupon handling procedures.
• Monitor supply usage.
• Promote and maintain good housekeeping on the front end.
• Keep adequate number of shopping carts on front end at all times
• Know and enforce company dress code policies including proper use if names tags.
• See that all UPS deliveries are logged.
• Ensure that all funds are maintained and secured.
• Follow all policies and procedures regarding any and all rental equipment.
• Know, follow, and enforce all state and local laws, as well as company policies and procedures regarding the sale of alcoholic beverages, tobacco products, as well as lottery and lotto tickets where applicable.
• Know, follow and enforce all federal laws and company procedures regarding handling of WIC checks.
• Maintain and enforce all policies and procedures for Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards.
• Assist in maintaining the proper inventory levels of all items for sale in customer service area and candy racks.
• Acquire and maintain a working knowledge of computer and check lane recovery offline procedures.
• Follow and enforce proper procedures for handling two-party checks and authorized payroll check procedures including check fees.
• Follow and enforce all policies and proper procedures on banking and armored car services.
• Follow proper procedures for the sale of Money Orders, Postage Stamps, Coinstar, Hunting and Fishing License, Rentals and Promotional Tickets.
• Ensure that all front end associates take all breaks and lunches as scheduled.
• Verify all funds received from bank in accordance with company policies and procedures.
• Answer and facilitate all incoming phone calls.
• Follow and enforce all policies regarding tax-exempt orders.
• Know, follow and enforce all company policies regarding child labor laws.
• Other duties may be assigned as needed.
• Assist in giving produce tests to authorized cash register operators on a weekly basis.
• Assist in keeping checkout lines moving as fast as possible.
• Assist cashiers in unloading the bottom of shopping carts.

Job description

Food City in Chilhowie, VA is seeking a Front End Supervisor to ensure efficient and courteous customer service and to oversee cashiers and front-end operations. The role includes supervising fuel and video associates, the computer room operator, and coordinating lane pick-ups.

You will be responsible for safe handling of funds, deposits, and check processing, enforcing security policies, and ensuring compliance with rules on alcohol, tobacco, and WIC as applicable.