Front END Lead Trainee

Giant Eagle, Inc.; Frederick (MD); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Bonus potential

Bereavement leave

Paid holidays

Job summary

Giant Eagle, Inc. is seeking a Front End Lead to ensure efficient, safe, and secure checkout operations across all lanes, delivering unmatched guest service and supporting the Front End Leader.

Requirements include 1–3 years of experience, a high school diploma or equivalent, and the ability to lift up to 50 pounds. Annual certification is required, and the role offers competitive pay and a benefits package including health, vision, dental, 401(k), and paid time off.

Qualifications

• Experience required: 1–3 years in a retail/front-end environment.
• Education: High school diploma or equivalent.
• Age: At least 21 years old.
• Lifting requirement: Up to 50 pounds.

Responsibilities

• Maintain consistent coverage of Self Checkout activities and ensure sales are accurately captured while delivering exceptional Guest service in a safe environment.
• Direct traffic flow for speedy checkout and assist cashiers as needed.
• Create and manage daily schedules and control sheets for efficiency and compliance; dictate break/lunch plans.
• Take ownership of auxiliary Front End lines of business (gift cards, candy, etc).
• Lead Front End in the absence of the Front-End Leader and act as point person.
• Complete daily compliance activities and own specific topics (AML, scale/PIN pad checks, WIC).
• Order Front End supplies while considering cost.
• Train and coach Front End Team Members on efficiencies, service culture, and loss prevention.
• Support Front End Leader with special projects.

Job description

Job Summary

The Front End Lead role will be vital in building loyalty, improving Guest throughput, and ensuring the accurate capture of all sales on all lanes by providing a consistent presence and leadership of the Front End. This Lead will ensure the front end is running efficiently, safely, and securely to maximize Team Member and guest satisfaction. This Lead role is in support of the Front End Leader and may have other tasks as assigned. Annual certification required.

Job Description

• Experience Required: 1 to 3 years
• Education Desired: High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 21 years of age

Job Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed. .
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC). .
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
• Support Front End Leader with special project or 'champion' assignments.

About Us

At Giant Eagle, we believe in nourishing life's moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you'll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us - because you matter.

The hiring range for this position is $16.00- $16.125 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays.