Front End Lead & Relief Department Manager

Kroger Family of Companies; Coeur d'Alene (ID); On-site; USD 21,000 - 25,000; Full time

Job summary

Kroger Family of Companies in Idaho is seeking a customer-service oriented associate to support department management, ensure fast, friendly checkout, and model our core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

You will coach cashiers, uphold policies, assist with scheduling, handle customer concerns, and help keep break rooms and training areas welcoming in appearance.

Qualifications

• High school diploma or GED plus a minimum of six months of cashier experience and one to two years related retail experience; or combination of relevant education and experience.
• Minimum 18 years of age/19 in Idaho and Alaska
• Ability to pass drug test
• Ability to work in a fastpaced environment
• Ability to work weekends on a regular basis
• Ability to travel independently on a rare basis
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Valid drivers license
• CPR/first aid certification

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
• Monitor the 15-minute chart and schedule
• Promote and follow Company initiatives
• Respond to verbal customer comments/complaints/requests
• Complete customer incident and associate incident/accident report forms
• All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Cashier experience

Retail experience

Customer service

Fast-paced environment

Education

GED

High School Diploma

Job description

Kroger Family of Companies in Idaho is seeking a customer-service oriented associate to support department management, ensure fast, friendly checkout, and model our core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

You will coach cashiers, uphold policies, assist with scheduling, handle customer concerns, and help keep break rooms and training areas welcoming in appearance.