Front End Lead Clerk & Customer Service Coordinator

La Montañita Co-op; Santa Fe (NM); On-site; USD 24,000 - 36,000; Full time

Job summary

La Montañita Co-op in Santa Fe, NM seeks a Front End Coordinator (Lead Clerk) to ensure an excellent checkout experience with accurate cash handling and friendly service. You will greet customers, answer questions, and process transactions while maintaining store cleanliness and safety.

Responsibilities include handling returns, refunds, and payouts; training teammates on procedures; and assisting with pickups or deliveries as needed.

Qualifications

• Minimum of two years cashiering experience.
• Customer service skills to complete the full customer service cycle.
• Effective communication skills.
• Capable of teaching others positively and constructively.
• Knowledge of basic math (counting, addition and subtraction).
• Adherence to safety, regulatory and Front End guidelines; PPE required.
• Strong interpersonal and conflict resolution skills.
• Dependable, reliable and self-motivated.

Responsibilities

• Models, provides, and ensures customers receive prompt, friendly and courteous services in a professional manner.
• Handles all transactions accurately including giving correct change, entering correct departments and prices, and appropriately handling all transactions.
• Maintains a working knowledge of all PLUs and register procedures.
• Loads customer purchases into bags with efficiency and care and may at times assist customers in transporting purchases.
• Assists customers with special order pickups.
• Helps customers make product selections by answering questions and providing information about items.
• Maintains cleanliness of the sales floor, customer restrooms, and grounds at the direction of Front End management.
• Checks prices, cleans spills, restocks items, and performs other duties as needed.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Practices preventive maintenance by properly inspecting equipment and notify appropriate department or store team leader of any items in need of repair.
• Follows proper procedures for opening and closing.

Skills

Cash handling

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Team player

Integrity

Job description

La Montañita Co-op in Santa Fe, NM seeks a Front End Coordinator (Lead Clerk) to ensure an excellent checkout experience with accurate cash handling and friendly service. You will greet customers, answer questions, and process transactions while maintaining store cleanliness and safety.

Responsibilities include handling returns, refunds, and payouts; training teammates on procedures; and assisting with pickups or deliveries as needed.