FRONT END/LEAD CLERK

Metro Market; Monona (WI); On-site; USD 26,000 - 38,000; Full time

Job summary

Metro Market in Monona, Wisconsin is seeking a Front End Department Support specialist to help run day-to-day operations, improve processes, and uphold our core values of respect, honesty, integrity, diversity, inclusion, and safety.

You will work flexible shifts including mornings, evenings, weekends and holidays, providing excellent customer service, handling multiple tasks, and training front-end staff to maintain a clean, efficient shopping experience.

Qualifications

• Store retail experience with emphasis on customer service and front-end operations.
• Willing to work mornings, afternoons, evenings, or nights.
• Willing to work weekends and holidays as needed.
• Ability to handle large workloads.
• Strong written and oral communication skills.
• Integrity and dependability.
• Understanding of department operations (people mgmt, merchandising, inventory, shrink, scheduling, expenses).

Responsibilities

• Provide day-to-day support of Front End department operations.
• Support training and follow-up on all aspects of Key Retailing.
• Coach and train front end supervisors.
• Promote company initiatives and process improvements to reports.
• Maintain a clean, well-organized shopping environment at check stands and front end areas.
• Assist in special assignments as needed.

Skills

Customer service

Multi-tasking

Communication

Front-end operations

Learn computer apps

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.

Desired

• Thorough experience in customer service and all phases of front-end operations.

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.