Front End Customer Service Manager - Part Time

Buchheit Family of Companies; Herculaneum (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Buchheit Family of Companies in Missouri is seeking a Front End Customer Service Manager to lead the daily front end operations of our Retail Store. You will supervise team members, handle customer requests, and ensure efficient POS operations in a fast-paced environment.

You will implement customer service standards, manage staff performance, coordinate with store leadership, and balance cash handling while upholding company policies.

Qualifications

• Prior customer service and supervisory experience.
• In-depth knowledge of customer service principles and practices.
• Strong work ethic and interpersonal skills.
• Basic computer skills and product knowledge.
• Ability to work a flexible schedule.
• Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines.
• Effective communication with customers and employees, in-person and over the phone.
• Initiative and problem-solving skills within the scope of the position.
• Maintain a calm disposition under stress.

Responsibilities

• Implement customer service policies and procedures and communicate customer service standards.
• Direct the daily operations of the customer service team.
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
• Ensure resources and tools are available for quality customer service delivery.
• Review customer complaints, track resolution, and handle escalated service.
• Identify and implement strategies to improve quality, productivity and profitability.
• Coordinate with management to support growth strategies.
• Coordinate and manage customer service projects and initiatives.
• Ensure budget requirements are met.
• Evaluate and performance manage staff.
• Identify and address staff training and coaching needs.
• Balance cash drawer and prepare deposits for financial institution.
• Basic accounting functions.
• Additional duties, as assigned.

Skills

Customer Service

Supervisory Experience

Communication Skills

Multi-tasking

Problem Solving

Flexible Schedule

Work Ethic

Interpersonal Skills

Calm Under Pressure

Tools

POS Systems

Job description

Position Summary

Front End Customer Service Managers are responsible for day-to-day front end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities.

• Implement customer service policies and procedures and communicate customer service standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service
• Identify and implement strategies to improve quality of service, productivity and profitability
• Coordinate with company management to support and implement growth strategies
• Coordinate and manage customer service projects and initiatives
• Ensure budget requirements are met
• Evaluate and performance manage staff
• Identify and address staff training and coaching needs
• Balance cash drawer, and prepare deposit for financial institution
• Basic accounting functions
• Additional duties, as assigned

DEPARTMENT

Retail Store

REPORTS TO

Store Manager

FLSA STATUS

Non-Exempt

POSITION TYPE

Full-Time/Part Time

Position Summary

Front End Customer Service Managers are responsible for day-to-day front end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities.

Essential Duties And Responsibilities

• Implement customer service policies and procedures and communicate customer service standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service
• Identify and implement strategies to improve quality of service, productivity and profitability
• Coordinate with company management to support and implement growth strategies
• Coordinate and manage customer service projects and initiatives
• Ensure budget requirements are met
• Evaluate and performance manage staff
• Identify and address staff training and coaching needs
• Balance cash drawer, and prepare deposit for financial institution
• Basic accounting functions
• Additional duties, as assigned

Requirements & Qualifications

• Prior customer service and supervisory experience is essential
• Must possess in-depth knowledge of customer service principles and practices
• Must possess strong work ethic and interpersonal skills
• Basic computer skills and product knowledge
• Must be able to work a flexible schedule
• Ability:
• Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
• Effectively communicate with customers and employees, in-person and over the phone
• Demonstrate initiative and effective problem-solving skills within the scope of the position
• Maintain a pleasant and calm disposition under stress

Physical Requirements

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.