Front‑End Customer Service Manager | Competitive Wages

Hobby Lobby; Springfield (IL); Remote; USD 27,552 - 41,328; Part time

Benefits offered by this job

Health insurance

Dental insurance

Prescription insurance

401(k) retirement plan

Paid vacation

Personal paid time off

Employee discount program

Life insurance

Long-term disability coverage

Flexible spending plan

Holiday pay

Job summary

Hobby Lobby in Springfield, IL is seeking a Customer Service Manager to lead the front end of the store on an hourly basis, with retail hours Monday through Saturday, 9:00 AM to 8:00 PM and Sunday closed. Responsibilities include opening/closing, assisting customers, operating and balancing cash, delivering excellent service, and handling tasks from management.

Qualifications include strong customer service, basic computer skills (Word/Excel/Outlook), strong communication, multitasking, and

Qualifications

• Strong customer-service skills and a friendly demeanor.
• Basic computer skills, including Microsoft Office (Word, Excel, Outlook).
• Good verbal and written communication abilities.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Reliable, trustworthy, and dependable with a strong work ethic.
• Previous experience in retail or management is an advantage.
• High school diploma or equivalent; bachelor’s degree preferred.

Responsibilities

• Perform front-end managerial duties, including opening and closing the store.
• Assist customers with returns and inquiries.
• Operate register and balance cash drawers.
• Provide excellent customer service at all times.
• Handle additional tasks assigned by management.

Skills

Customer service

Communication

Multitasking

Reliability

Retail/management experience

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Hobby Lobby in Springfield, IL is seeking a Customer Service Manager to lead the front end of the store on an hourly basis, with retail hours Monday through Saturday, 9:00 AM to 8:00 PM and Sunday closed. Responsibilities include opening/closing, assisting customers, operating and balancing cash, delivering excellent service, and handling tasks from management.

Qualifications include strong customer service, basic computer skills (Word/Excel/Outlook), strong communication, multitasking, and