Customer Experience & Operations Manager

Hobby Lobby; Montpelier (VT); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health insurance

Dental plan

401(k)

Paid vacation

PPTO

Employee discount

Life insurance

Long-term disability

Flexible Spending Plan

Excursion pay

Job summary

Hobby Lobby in Montpelier, USA is seeking a Customer Service Manager to oversee front-end operations, staff scheduling, and ensure exceptional service during a busy day.

The role requires a Bachelor’s degree or equivalent experience, proficiency with Microsoft Office, and strong communication and organizational skills. It offers full-time hours with competitive wages and a comprehensive benefits package.

Qualifications

• Bachelor’s degree or equivalent experience.
• Basic laptop and Microsoft Office proficiency.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Reliable, trustworthy, and dependable.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage front-end operations and staff schedule.
• Assist customers with returns and other inquiries.
• Operate registers and process transactions.
• Provide high-quality customer service in a friendly manner.
• Coordinate building upkeep requests and contractor services.
• Monitor contractor schedules and quality of work.
• Complete work orders accurately and timely.
• Perform additional duties as assigned by management.

Skills

Customer service

Communication

Organization

Multitasking

Reliability

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Hobby Lobby in Montpelier, USA is seeking a Customer Service Manager to oversee front-end operations, staff scheduling, and ensure exceptional service during a busy day.

The role requires a Bachelor’s degree or equivalent experience, proficiency with Microsoft Office, and strong communication and organizational skills. It offers full-time hours with competitive wages and a comprehensive benefits package.