Customer Experience Manager | Front Desk Leader

Hobby Lobby; Phoenix (AZ); Remote; USD 57,308,160 - 85,962,240; Full time

Benefits offered by this job

Competitive wages

Medical, dental and prescription benefi

401(k) with organization in shape

Paid vacation

Personal paid time off (PTO)

Worker discount

Life insurance and long‑term sickness;

Flexible spending plan

Excursion pay

Job summary

Hobby Lobby in Phoenix, AZ seeks a Customer Service Manager to lead front‑end operations, assist customers with returns, manage registers, and ensure stellar service.

You will supervise store staff, coordinate with contractors for upkeep, and uphold company standards. The ideal candidate has strong customer service, basic computer skills, and reliability; painting references are noted.

Qualifications

• Extraordinary customer service talents.
• Basic laptop abilities.
• Desire to learn.
• Trustworthy and dependable.
• Excellent pleasant demeanor.
• Previous painting references.

Responsibilities

• Perform responsibilities as the front-end manager.
• Help clients with returns.
• Manipulate registers.
• Help customers as wanted.
• Provide tremendous customer service.
• Offer customer support to retail shops by responding to building upkeep requests.
• Find, dispatch, and offer guidelines to contractors for building renovation.
• Observe contractors regarding schedules and work conditions.
• Complete work orders accurately and timely.
• Extra duties as assigned by manager.

Skills

Customer service

Laptop basics

Desire to learn

Trustworthy

Pleasant demeanor

Painting references

Education

Advanced school diploma

Tools

Microsoft Office

Job description

Hobby Lobby in Phoenix, AZ seeks a Customer Service Manager to lead front‑end operations, assist customers with returns, manage registers, and ensure stellar service.

You will supervise store staff, coordinate with contractors for upkeep, and uphold company standards. The ideal candidate has strong customer service, basic computer skills, and reliability; painting references are noted.