Front-End Customer Service Lead

Food Lion; Concord (NC); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Concord, NC is seeking a friendly front end associate to deliver fast, accurate service and help create a positive shopping experience. You will greet customers, scan items, process payments, assist with bagging, and keep the front end neat and welcoming.

The role emphasizes customer service, teamwork, and adherence to cash-handling procedures. A high school diploma or equivalent is preferred, with full-time opportunities available.

Qualifications

• Effective communication and customer service skills are essential.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service center technical requirements.
• Must meet minimum age requirements to perform specific job functions.
• High school graduate or equivalent preferred.

Responsibilities

• Smile and provide prompt, friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Scan orders and handle the payment transaction per standard practice.
• Follow correct bagging procedures and maintain front-end cleanliness and presentation.
• Follow procedures for refunds, cash handling, and overrides.
• Identify customers needing assistance and offer to take orders to their car when applicable.

Skills

Customer service

Cashier duties

Cash handling

Willingness to learn

Age requirement awareness

Education

High school diploma or equivalent

Job description

Food Lion in Concord, NC is seeking a friendly front end associate to deliver fast, accurate service and help create a positive shopping experience. You will greet customers, scan items, process payments, assist with bagging, and keep the front end neat and welcoming.

The role emphasizes customer service, teamwork, and adherence to cash-handling procedures. A high school diploma or equivalent is preferred, with full-time opportunities available.