Front-End Customer Service & Courtesy Desk Associate

Cadient, LLC; Norwalk (CT); On-site; USD 23,000 - 36,000; Full time

Job summary

ShopRite of Norwalk is seeking a Customer Service/Courtesy Clerk (Grade A) to deliver friendly, accurate service at the register and courtesy desk. You will scan, price, bag products, handle returns, and answer customer inquiries while following company policies and safety standards.

Requirements include strong English communication, basic math, ability to stand for shifts, and the capacity to lift up to 50 lbs.

Qualifications

• Ability to read, write, speak, analyze English.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.

Responsibilities

• Maintain a clean, neat, organized and safe work environment.
• Greet all Customers and provide prompt, courteous service and assistance.
• Enter Customer information into database for eligibility of Wakefern programs.
• Understand operation of cash register and follow all cash handling procedures, if applicable.
• Knowledgeable about the various types of products carried in the store.
• Sort and return items back to normal location with priority; attention given to refrigerated and perishable items.
• Handle damaged merchandise per Company procedures.
• Perform price check functions, if needed.
• Issue and keep information involving rain checks updated.
• Perform scan operations according to Company procedures.
• Answer phone promptly and in a professional manner and direct as Company policies dictate, issue refunds and Price Plus cards.
• Utilize and maintain equipment as required by department; report any equipment problems.
• Be familiar with digital processing equipment and differentiate between images and related merchandise.
• Check prices and be knowledgeable about item locations.
• Promote current charitable promotions to Customers.
• Stand at work station for duration of shift, potentially exceeding 8 hours.
• Adhere to Company shrink guidelines for Courtesy Desk operations.
• Regularly lift, pull, push and rotate merchandise up to 50 lbs.
• Follow QA hand washing standards and wear disposable gloves when handling food.
• Complete all applicable department training programs.
• Perform duties in accordance with ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
• Maintain punctual and regular attendance.
• Work overtime as assigned.
• Work cooperatively with others.

Skills

English literacy

Basic math

Stamina

Lift 50 lbs

Customer service

Teamwork

Punctuality

Time management

Job description

ShopRite of Norwalk is seeking a Customer Service/Courtesy Clerk (Grade A) to deliver friendly, accurate service at the register and courtesy desk. You will scan, price, bag products, handle returns, and answer customer inquiries while following company policies and safety standards.

Requirements include strong English communication, basic math, ability to stand for shifts, and the capacity to lift up to 50 lbs.