Front End Customer Lead - Cashier & Service Expert

Food Lion; Garner, Northern (NC, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Garner, NC is seeking a Front End Associate to provide fast, friendly service at the checkout and service desk. You will greet customers, scan items, handle payments, and assist with To-Go orders when applicable, while keeping the front end neat and compliant with store standards.

Responsibilities include accurate cash handling, helping customers efficiently, and maintaining a positive shopping experience.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together.
• Check the bottom of every cart and under all baby seats for items before completing an order.
• Follow correct bagging procedures for the correct use of bags by type.
• Scan customers' order and handles the payment transaction, per standard practice.
• Follow procedures for refunds and error correction.
• Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Check prices quickly and accurately.
• Wear the Food Lion uniform with apron, name badge, when on duty.
• Retrieve shopping carts and maintain front-end area neat and clean.
• Report any register malfunction to the Customer Service Manager or MOD.
• Observe and correct unsafe conditions and complete CBT training.
• Perform the task of cashier when scheduled or as needed per surge plan guidelines.

Skills

Effective communication

Customer service skills

Willingness to learn multiple tasks

Cashier and service center duties

Age eligibility

Physical ability to perform duties

Education

High school diploma or equivalent

Job description

Food Lion in Garner, NC is seeking a Front End Associate to provide fast, friendly service at the checkout and service desk. You will greet customers, scan items, handle payments, and assist with To-Go orders when applicable, while keeping the front end neat and compliant with store standards.

Responsibilities include accurate cash handling, helping customers efficiently, and maintaining a positive shopping experience.