Front End Customer Experience Specialist

Fresco y Más; Lehigh Acres (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Fresco y Mas is seeking a Customer Service Associate to enhance customer confidence with accurate, fast, and friendly service at the retail grocery desk. You will help customers with inquiries, process transactions, stock and maintain cleanliness while adhering to company policies.

The role emphasizes strong English communication, reliability, and teamwork. Growth opportunities exist within a customer-first store environment focused on community service.

Qualifications

• Must be 18 years of age.
• High school diploma or equivalency.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Responsibilities

• Greet, assist and thank customers promptly and politely.
• Resolve customer issues or escalate to management as needed.
• Coordinate store cash and accounting functions per company guidelines.
• Maintain knowledge of front end operations and policy changes.
• Manage ACM lanes and self-checkout operations.
• Troubleshoot front end equipment via self-help or help desk.
• Stock front end products and minimize waste.
• Maintain professional telephone etiquette and route calls.
• Maintain confidentiality of information.
• Handle discarded or returned merchandise.
• Perform cashier duties and pricing as needed.
• Keep work area safe, clean and uncluttered.
• Report theft or shoplifting to management.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Integrity

Computer skills

Education

High school diploma or equivalency

Tools

Front end systems

Cash handling knowledge

Job description

Fresco y Mas is seeking a Customer Service Associate to enhance customer confidence with accurate, fast, and friendly service at the retail grocery desk. You will help customers with inquiries, process transactions, stock and maintain cleanliness while adhering to company policies.

The role emphasizes strong English communication, reliability, and teamwork. Growth opportunities exist within a customer-first store environment focused on community service.