Customer Service Associate

Fresco y Más; Lehigh Acres (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Fresco y Mas is seeking a Customer Service Associate to enhance customer confidence with accurate, fast, and friendly service at the retail grocery desk. You will help customers with inquiries, process transactions, stock and maintain cleanliness while adhering to company policies.

The role emphasizes strong English communication, reliability, and teamwork. Growth opportunities exist within a customer-first store environment focused on community service.

Qualifications

• Must be 18 years of age.
• High school diploma or equivalency.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Responsibilities

• Greet, assist and thank customers promptly and politely.
• Resolve customer issues or escalate to management as needed.
• Coordinate store cash and accounting functions per company guidelines.
• Maintain knowledge of front end operations and policy changes.
• Manage ACM lanes and self-checkout operations.
• Troubleshoot front end equipment via self-help or help desk.
• Stock front end products and minimize waste.
• Maintain professional telephone etiquette and route calls.
• Maintain confidentiality of information.
• Handle discarded or returned merchandise.
• Perform cashier duties and pricing as needed.
• Keep work area safe, clean and uncluttered.
• Report theft or shoplifting to management.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Integrity

Computer skills

Education

High school diploma or equivalency

Tools

Front end systems

Cash handling knowledge

Job description

Overview

Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, while reaching their full potential.

Job Title: Customer Service Associate Location: Retail Grocery Location

Position Overview

The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or elevate them to appropriate level of management.

Primary Responsibilities & Accountabilities

• Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
• Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalation issues to management with a positive attitude.
• Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
• Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
• Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
• Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
• Maintain confidentiality of information.
• Put up discarded or returned merchandise.
• Perform cashier associate duties, as necessary.
• Perform pricing duties, as necessary.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
• Perform other job-related duties as assigned.

Qualifications

Minimum

• Must be 18 years of age.
• High school diploma or equivalency.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Preferred

• Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
• Possess a proficient working knowledge of office, front end systems and equipment.
• Possess proficient computer skills.
• Possess demonstrated skills in the ability to perform and deliver customer service expectations.
• Demonstrate good organizational skills.
• High standard of integrity and reliability.

Required Behaviors

• Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
• Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
• Business-driven showing passion for the business, delivering results consistently.
• Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
• People Passion through consistently treating others with respect and dignity.

Knowledge, Skills, Abilities

• Compliance with all company policies and procedures.
• Must complete service training within sixty (60) days of position start date.