Front-End Customer Care Specialist

Cadient, LLC; Glenolden (Delaware County); On-site; USD 28,000 - 36,000; Full time

Job summary

ShopRite Glenolden is seeking an associate to deliver a positive customer experience, accurately scan and price products, handle payments, and assist with returns and inquiries. The role emphasizes friendliness, efficiency, and safety in daily store operations.

You will work at the Glenolden, PA location, interact with customers, and perform duties in accordance with ShopRite policies, with opportunities to learn merchandising and service priorities.

Qualifications

• Ability to read, write, speak, analyze, interpret, and understand English.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to interact with Customers in a friendly and helpful way.

Responsibilities

• Maintain a clean, neat, organized and safe work environment.
• Greet all Customers and provide them with prompt, courteous service and assistance.
• Enter Customer information into database for eligibility of Wakefern programs.
• Understand operation of cash register and follow all cash handling procedures, if applicable.
• Knowledgeable about the various types of products carried in the store.
• Sort and return “return to stock” items back to normal location with priority; attention given to refrigerated and perishable items.
• Handle all damaged merchandise in accordance with Company procedures.
• Perform price check functions, if needed.
• Issue and keep information involving rain checks updated.
• Perform Scanrates according to Company procedures.
• Answer phone promptly and in a professional manner and direct as Company policies dictate, issue refunds and Price Plus cards.
• Utilize and maintain equipment as required by department; report any equipment problems immediately.
• Be familiar with the functions of digital processing equipment and be able to differentiate between various types of images and related merchandise, if applicable.
• Check prices and be knowledgeable about location of items in the store.
• Promote for sale any current charitable promotions to Customers.
• Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
• Understand and adhere to Company shrink guidelines as relates to Courtesy Desk operations.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs. and that occasionally weights 50 lbs.
• Perform duties in accordance with the Company’s HAZCOM program and adhere to manufacturer’s label instructions for the safe and proper use of all chemical products.
• Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.
• Keep floor clear of debris and spills.
• Perform all duties in accordance with Local, State and Federal regulations as they pertain to Front-End operations.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
• Dress and groom according to Company policy to include uniform, name badge, and hat or hair restraint requirements.
• Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
• Complete all applicable department training programs.
• Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
• Maintain punctual and regular attendance.
• Work overtime as assigned.
• Work cooperatively with others.
• Must be 18 years or older to operate balers, hi-lo’s, power jacks, and slicing machines.
• Perform other duties as assigned.

Skills

Reading & writing

Customer interaction

Teamwork

Time management

English language

Tools

Cash register operations

Job description

ShopRite Glenolden is seeking an associate to deliver a positive customer experience, accurately scan and price products, handle payments, and assist with returns and inquiries. The role emphasizes friendliness, efficiency, and safety in daily store operations.

You will work at the Glenolden, PA location, interact with customers, and perform duties in accordance with ShopRite policies, with opportunities to learn merchandising and service priorities.